Mark Curt
Maricopa
Summary
Skilled in assessing auto damage and effectively determining repair costs with precision. Have experience working closely with insurance companies, auto repair shops, and claimants to streamline claims processes. Known for strong analytical skills, ability to manage multiple claims efficiently, and commitment to achieving fair settlements. Consistently reduced turnaround time for claim processing through effective communication and thorough evaluation techniques.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr Auto Adjuster
UNITED STATES AUTOMOBILE ASSOCIATION (USAA)
11.2023 - 08.2025
- Managed 150+ complex auto claims monthly, maintaining a high accuracy rate in liability determinations and settlements.
- Negotiated settlement with claimants and legal representation through diligent investigation and strong negotiation skills.
- Utilized knowledge of P&C insurance products and services, including policy contracts and coverages, to guide claim resolution.
- Applied understanding of arbitration and subrogation processes to facilitate efficient claims management.
- Joined Catastrophe Travel Team and deployed on short notice.
- Resolved disputes effectively through strategic negotiation and conflict resolution techniques.
Logistics Manager
KBR, Government Solutions
06.2021 - 11.2023
- Coordinated and tracked movement of goods and materials through logistics process stages to ensure seamless operations.
- Developed and maintained relationships with vendors and suppliers, enhancing timely delivery of materials and equipment.
- Maintains accurate records of inventory levels and shipments.
- Reviewed inventory data regularly to identify trends and recommend process improvements for efficiency.
- Communicates regularly with project teams to provide status updates and address any issues or concerns.
- Assists on or develops Work Instructions for new employees to follow.
Insurance Professional – Sales and Service II
UNITED STATES AUTOMOBILE ASSOCIATION (USAA)
01.2020 - 06.2021
- Delivered Property & Casualty (P&C) member experience through customer service, sales, and retention activities across multiple channels (inbound/outbound calls, email, chat, social media) to ensure adequate coverage and financial security for members in alignment with USAA standards.
- Utilizes tools and resources available to support members with assistance.
- Navigated multiple systems and programs to engage members effectively across various channels.
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for business activities.
Senior Supply Executive
UNITED STATES ARMY
Ft. Huachuca
11.1996 - 06.2019
- Monitored property management acquisition and equipment reutilization supply chain after promotion.
- Managed inventory control and developed policies and programs for government purchasing.
- Manages unit-specified standard operating procedures and oversees all supply and logistics operations.
- Managed an operational budget of $75M for a Battalion comprising 400+ personnel.
- Direct 4 subordinate departments with $250M+ worth of equipment.
- Recognized for successfully leading 6 departments to achieve Supply Excellence.
- Delivered reports to Brigade Executive Officer detailing unit performance.
- Received an honorable discharge upon retirement.
Education
Diploma -
CLEVELAND HIGH SCHOOL
Cleveland, Mississippi05-1996
Skills
- Claims Analysis
- Liability Determination
- Total Loss Settlement
- Subrogation
- Vehicle Inspection
- Police Report Analysis
- Guidewire Claim Center
- CCC One
- Risk Management
- Regulatory Compliance
- Negotiation
- Conflict Resolution
- Customer Service
- Process Improvement
- Cost Reduction
- Resource Utilization
- Team Leadership
- Cross-Functional Teams
- Strategic Planning
- Training & Development
- Vendor Relations
- Analytical Skills
- Detail Oriented
- Empathy
- Communication
- Catastrophe
Certification
• 7020, Insurance Adjuster – All Lines
• W628780, FL
• W628780, FL
Personal Information
Title: Senior Auto Adjuster | Military Veteran
Timeline
Sr Auto Adjuster
UNITED STATES AUTOMOBILE ASSOCIATION (USAA)
11.2023 - 08.2025
Logistics Manager
KBR, Government Solutions
06.2021 - 11.2023
Insurance Professional – Sales and Service II
UNITED STATES AUTOMOBILE ASSOCIATION (USAA)
01.2020 - 06.2021
Senior Supply Executive
UNITED STATES ARMY
11.1996 - 06.2019
Diploma -
CLEVELAND HIGH SCHOOL