Mark Davenport

• Developed and implemented online sales strategies to enhance digital customer engagement.
• Analyzed website traffic and user behavior to optimize online sales funnel performance.
• Trained and mentored new sales staff in best practices for online customer interactions.
• Utilized CRM tools to track leads, manage customer relationships, and improve follow-up processes.
• Responded to internet inquiries and phone calls in a timely manner.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Provided superior and individualized customer service.
• Managed inventory systems to ensure accurate product availability information on the website.

• Increased Internet sales by implementing effective marketing strategies and coordinating online promotions.
• Provided training and support for new Internet Sales Agents, sharing best practices and contributing to overall team success.
• Ensured seamless communication between the Internet Sales team members in achieving target goals monthly basis.
• Delivered informative presentations at industry events, establishing credibility as an expert in internet sales solutions.
• Attained minimum performance of Internet sales ratio from inbound leads.
• I sold cars !~!!~!!!
• I left Big Two with my Internet Manager to go to Earnhardt Toyota

• Collaborated with sales team to optimize online vehicle listings for increased visibility.
• Oversaw website maintenance, ensuring content accuracy and user-friendly navigation.
• Designed targeted email campaigns to drive customer retention and engagement initiatives.
• Mentored junior staff on best practices for digital marketing and analytics tools.
• Evaluated competitor websites regularly to identify areas of improvement in our own online presence.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

**** Was recruited by a desk manager and went to Big Two Toyota

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

I did all the same things as my other Internet Manager /experiences as well as I absolutely winged it because this location was a disaster at that time , no upper management support, and an extreme amount of favoritism and back door deals that Henry had no idea was going on.

I left to go to Freeway.

• Oversaw daily business operations, ensuring compliance with safety and quality standards.
• Implemented cost-effective solutions that improved profitability while maintaining service quality.
• Trained and mentored staff on best practices for customer service and sales techniques.
• Established relationships with suppliers to optimize product sourcing and reduce lead times.
• Spearheaded marketing campaigns that increased brand visibility and customer engagement.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.