Mark Dupray
Anthem
Summary
Insurance transformation leader and forensic analytics architect with over 20 years of progressive experience in claims management, litigation strategy, and operational innovation.
Overview
29
29
years of professional experience
Work History
Casualty Claims Manager
Chubb Insurance
Phoenix
01.2025 - Current
- Architected repeatable workflows delivering measurable improvements in indemnity control, reserve accuracy, and cycle-time efficiency.
- Directed casualty claims oversight, balancing indemnity control with fair outcomes.
- Designed and deployed AI-enabled claims prompts and forensic overlays, positioned for enterprise-wide adoption.
- Delivered strategic briefings to senior leadership, tying claims outcomes directly to enterprise value.
- Built high-performing teams that thrived through organizational change, embedding innovation into operational stability.
Manager, Claims Operations – Non-Injury Auto
USAA
Phoenix
08.2023 - 08.2024
- Led Auto Adjusters handling moderate to complex non-injury, total loss, and property damage claims.
- Spearheaded process improvements that elevated effectiveness and member satisfaction.
- Drove execution of operational risk management and regulatory training.
- Served as SME on key projects, influencing broader claims strategy and operational design.
- Led team to enhance customer service strategies and improve client satisfaction.
- Oversaw performance evaluations, providing constructive feedback to team members regularly.
Director, National Commercial Auto
Farmers Insurance Group
Nationwide
03.2019 - 08.2023
- Developed the Risk Containment Model, now the backbone of severity management across commercial auto.
- Co-developed national claims dashboard and reporting system, enabling real-time executive insights.
- Directed Tier 3 commercial claims operations, optimizing staffing for financial stability.
- Oversaw national litigation strategy and venue management, ensuring consistent outcomes.
- Introduced analytics model to evaluate employee performance using performance-against-average framework.
Liability Operations Manager – Western States
Bristol West Insurance Group
Western U.S.
02.2013 - 03.2019
- Directed liability operations across nine states, managing diverse regulatory environments and litigation strategies.
- Designed and embedded the CR progression model into departmental workflows.
- Maintained top-tier file quality scores company-wide while reducing loss adjustment expenses.
- Promoted multiple employees into management roles, fostering a culture of accountability and growth.
National Comprehensive Property Liability Supervisor
Farmers Insurance
Phoenix
12.2010 - 02.2013
- Spearheaded creation of CPL unit, redesigning investigation protocols and operational guidelines.
- Trained adjusters on new processes, improving claim handling quality and efficiency.
- Managed high-value property claims, ensuring optimal indemnity and customer experience.
Litigation Specialist
Farmers Insurance Exchange
San Antonio
01.2009 - 12.2010
- Managed complex litigated claims, trial/mediation representation, and venue-specific strategies.
- Managed case files and maintained accurate legal documentation for litigation processes.
- Conducted thorough research to support legal arguments and case strategies.
- Collaborated with attorneys to prepare for depositions and court appearances.
- Reviewed and summarized legal documents, ensuring compliance with regulations.
- Assisted in the discovery process by organizing evidence and witness information.
- Negotiated settlements on behalf of clients when appropriate.
Liability Claims Specialist
Farmers Insurance Exchange
San Antonio
01.2006 - 12.2008
- Investigated auto injury and homeowners liability claims, negotiated settlements, and ensured compliance.
- Managed claims process from initial report to resolution.
- Evaluated policy coverage and determined liability for claims.
- Communicated with clients to gather necessary documentation.
- Analyzed loss data to identify patterns and trends.
- Maintained accurate records in claims management software.
Branch Manager
Enterprise Rent-A-Car
San Antonio
01.1997 - 12.2006
- Advanced from Management Trainee to Branch Manager; later managed insurance call center operations for USAA, Allstate, and The Hartford, gaining foundational claims exposure.
Education
B.A. - Business Administration
Texas A&M University-Corpus Christi
Corpus Christi, TX01.1997
Skills
- Claims strategy and transformation
- Process improvement
- Strategic planning
- Data analysis
- Team leadership
- Risk containment and severity management
- AI-native workflow design
- Litigation and venue management
- Data-driven decision making
- Executive engagement and briefings
- Operational excellence and compliance
- Team leadership and culture building
Accomplishments
• Architected AI-native claims workflows delivering $30M+ in annual savings and enterprise adoption.
• Stabilized North America GL book with measurable severity reductions and reserve accuracy improvements.
• Positioned as architect of scalable underwriting discipline, driving billions in market cap expansion.
• Built high-performing teams of up to across multiple carriers, consistently delivering operational excellence under change.
• Stabilized North America GL book with measurable severity reductions and reserve accuracy improvements.
• Positioned as architect of scalable underwriting discipline, driving billions in market cap expansion.
• Built high-performing teams of up to across multiple carriers, consistently delivering operational excellence under change.
Alignment To Role
Proven architect of national and enterprise-scale claims frameworks., Designed dashboards, forensic overlays, and AI-enabled prompts for actionable intelligence., Delivered measurable severity containment, reserve accuracy, and cycle-time improvements., 20+ years of progressive leadership, including director-level oversight and executive briefings., Trusted advisor to senior leadership, positioned as go-to architect for crisis stabilization and transformation.
Earlier Career Roles
- Litigation Specialist, South Texas Service Center, 01/01/09, 12/31/10, Managed complex litigated claims, trial/mediation representation, and venue-specific strategies.
- Liability Claims Specialist, Personal Lines, 01/01/06, 12/31/08, Investigated auto injury and homeowners liability claims, negotiated settlements, and ensured compliance.
- Management Trainee to Branch Manager, Enterprise Rent-A-Car, 01/01/97, 12/31/06, Advanced from Management Trainee to Branch Manager; later managed insurance call center operations for USAA, Allstate, and The Hartford, gaining foundational claims exposure.
Timeline
Casualty Claims Manager
Chubb Insurance
01.2025 - Current
Manager, Claims Operations – Non-Injury Auto
USAA
08.2023 - 08.2024
Director, National Commercial Auto
Farmers Insurance Group
03.2019 - 08.2023
Liability Operations Manager – Western States
Bristol West Insurance Group
02.2013 - 03.2019
National Comprehensive Property Liability Supervisor
Farmers Insurance
12.2010 - 02.2013
Litigation Specialist
Farmers Insurance Exchange
01.2009 - 12.2010
Liability Claims Specialist
Farmers Insurance Exchange
01.2006 - 12.2008
Branch Manager
Enterprise Rent-A-Car
01.1997 - 12.2006
B.A. - Business Administration
Texas A&M University-Corpus Christi