MARK FIGARO
San Tan Valley
Summary
Dedicated in-home service technician with seven years at Sears Transform Co., excelling in refrigerator repair and customer service. Recognized for creative problem-solving and achieving a 5-star tech rating. Proficient in R134a and R600a systems, providing accurate estimates and training new technicians to enhance service quality. Twelve years of experience as a Utilities Equipment Repair Specialist in the U.S. Army. Retired as a Unit Supply Sergeant. Graduated from the U.S. Army's Primary, Advanced, and Senior Leadership Schools.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IN HOME SERVICE TECH (Refrigeration)
SEARS TRANSFORM CO.
San Tan Valley
02.2018 - 03.2025
- Exceeded customer satisfaction by finding creative solutions to problems, and received a 5-star tech rating.
- Seven years of experience in refrigerator repair and service. (R134a, R600a).
- Retired U.S. Army Utilities Equipment Repair Specialist and Unit Supply Sergeant.
- ESCO Universal Tech Certification.
- Provided customers with estimates of repair costs.
- Assisted in training new technicians on repair techniques.
- Educated customers about proper care of their appliances.
- Tested appliance operation following installation to make adjustments for optimal performance.
Education
Leadership Development Course
NCO Academy
Schofield Barracks, HI10-1998
Utilities Equipment Repair
US Army Ordnance School
Aberdeen Proving Ground, MD05-1994
Some College (No Degree) - Electrical Engineering
DeVry University
OnlineSkills
- Refrigerator repair (sealed systems R134a, R600a)
- Customer estimates
- Appliance maintenance
- Technical training
- Customer service
- Conflict resolution
- brazing, soldering
- Ice maker repair and installation
- Creative problem solving
Certification
- ESCO Universal Tech Certification
Affiliations
- Church
- Spending time with my family
- Attending my son's soccer games
- Helping my son improve his soccer skills
Timeline
IN HOME SERVICE TECH (Refrigeration)
SEARS TRANSFORM CO.
02.2018 - 03.2025
Leadership Development Course
NCO Academy
Utilities Equipment Repair
US Army Ordnance School
Some College (No Degree) - Electrical Engineering
DeVry University
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