Mark Godinez

Greeting Customers and set up appointments for estimates of repair. After coordinating between responsible insurance carrier for approval and payment. Requisition required parts, accessories. and additional required services, distribute part's to shop technicians for the repair. Pre~delivery inspection and quality check to ensure a complete and though repair. Once inspection is completed and customer is contacted, vehicle is washed and detailed, then delivered to customer.

Assisted customers in identifying and purchasing automotive parts to enhance satisfaction. Managed inventory levels to ensure availability of critical components for customer orders. Utilized point-of-sale systems to process transactions accurately and efficiently. Collaborated with team members to streamline workflows and improve service. Strong phone interaction with customers. OBD diagnostic scans in addition to battery, wiper, and bulb installation, solving customer complaints, assigning shift duties, counting and balancing shift drawers. Arming the alarm system and securing the premises at closing.

My duties include locating and ordering factory and aftermarket parts, accessories, and tires from various vendors via telephone and online. This also included check-in, distribution of parts to our team of technicians as well as computer entry of invoices, coordinating parts returns and account credit procurement.

My duties were initiation of preliminary estimates of repair and evaluation of reparability per insurance company directive as well as the needs of the vehicle owner. I would evaluate feasibility between repairing and replacing vehicle components to return collision damaged vehicles to pre-accident condition to exceed customer expectations. I also did post repair quality control inspections in preparation for presentation of completed repairs to vehicle owners.