Mark Gray
Mesa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Owner
The Vape Lab
Chandler And Queen Creek, AZ
08.2017 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Manager
Gravitate Smoke Shop
Scottsdale, AZ
01.2013 - 06.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Perform day to day sales.
- In charge of all purchasing and product choices for 3 locations.
Education
No Degree - Music Recording And Commerical Audio For Film
The Conservatory of Recording Arts And Sciences
Tempe, AZ11.2009
High School Diploma -
Chaparral High School
Scottsdale, AZ05.2008
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Project Management
- Business Planning
- Staff Management
- Marketing
- Staff hiring
- Customer Service
- Inventory Control
Drummer/Recording Artist
I play drums in a band and record bands, and for bands in my spare time. Been a passion of mine since I was 12, and allows me to socialize and meet all sorts of awesome people who share my love in music and recording/playing live.
Timeline
Owner
The Vape Lab
08.2017 - 05.2024
Manager
Gravitate Smoke Shop
01.2013 - 06.2017
No Degree - Music Recording And Commerical Audio For Film
The Conservatory of Recording Arts And Sciences
High School Diploma -
Chaparral High School