Mark J. Flores

Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.

Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.

Efficiency & Accuracy: Utilize Uber's internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.

• Assesses and takes action on new and renewal accounts to determine underwriting acceptability
• Determine proper policy issuance
• Quote assigned renewals (e.g. existing policies)
• Assess exposures detailed in inspection reports
• Review and assess claim activity
• Provides administrative support by preparing and compiling reports
• Effectively communicates (written/verbal) information to both internal and external customers

• Communicate with internal and external stakeholders regarding delinquent accounts
• Complete 30,60,90 day delinquency notices
• Process and prepare documents(Government filings, Expense Reports)
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
• Review files, records, and other documents to obtain information to respond to requests

• Answer telephones, direct calls, and take messages
• Assisting Students with Campus directorial and administrative services
• Student account services
• Safety Investigation & Reporting
• Other General Administrative duties (Filing & Record keeping, Memorandums, etc.)