Mark Petras
Surprise,AZ
Summary
Dynamic operations leader with extensive management experience at AirCom Mechanical, driving efficiency and enhancing customer satisfaction. Proven track record in workforce planning and technical support, fostering team collaboration and implementing process improvements. Adept at troubleshooting and maintaining high service standards, ensuring optimal performance and client loyalty.
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Supervisor
MPSW
02.2024 - Current
- Supervised daily service operations, ensuring adherence to company policies and standards.
- Trained and mentored team members on effective customer service techniques.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Coordinated scheduling and staffing to optimize service efficiency during peak hours.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
VP of Operations & Service/Partner
Aircom Mechanical
04.2011 - 12.2023
- Streamlined operations to enhance productivity and reduce costs across multiple departments.
- Implemented process improvements to drive efficiency in project execution and resource allocation.
- Mentored department heads in best practices for performance management and team development.
- Managed budgeting processes, aligning departmental goals with organizational financial objectives.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
- Interacted well with customers to build connections and nurture relationships.
Senior HVAC/Fire Protection Technician
National Service and Controls
11.1998 - 04.2011
- Conducted routine maintenance on control systems to ensure optimal performance.
- Troubleshot and resolved equipment malfunctions, improving operational efficiency.
- Collaborated with engineering teams to implement system upgrades and enhancements.
- Trained junior technicians on safety protocols and operational procedures.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Education
Journeyman HVAC Technician - HVAC
North American Heating & Cooling Institute
Redlands, CAAutomotive Design
Art Center College of Design
Pasadena, CAHigh School Diploma -
Rancho Alamitos H.S.
Garden Grove, CA06-1990
Skills
- Management experience
- Workforce planning
- Safety planning
- Managing projects
- Technical support
- Technical acumen
- Service operations management
- Service calls
- Electrical systems
- Schematic interpretation
- Mechanical aptitude
- Customer service
- Teamwork and collaboration
- Troubleshooting skills
Affiliations
Member of the UCSB Engineering Faculty Advisory Board since 2023
Certification
OSHA10
Aaon Technical Institute-startup
Multistack Maglev II technician
Enervex-Service and commissioning
Languages
Spanish
Full Professional
Timeline
Service Supervisor
MPSW
02.2024 - Current
VP of Operations & Service/Partner
Aircom Mechanical
04.2011 - 12.2023
Senior HVAC/Fire Protection Technician
National Service and Controls
11.1998 - 04.2011
Journeyman HVAC Technician - HVAC
North American Heating & Cooling Institute
Automotive Design
Art Center College of Design
High School Diploma -
Rancho Alamitos H.S.