Mark Varela
Mesa
Summary
Proven problem-solver and effective communicator, I enhanced customer satisfaction and fleet efficiency at Amazon and Penske Automotive by implementing strategic solutions and fostering positive relationships. Skilled in customer service and problem resolution, my approach led to significant improvements in productivity and brand loyalty, showcasing a commitment to excellence and operational success.
Overview
25
25
years of professional experience
Work History
Customer Service Agent
Amazon
01.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Fleet Manager
Penske Automotive
10.2013 - 05.2020
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
Quality Control Inspector
Shutterfly
03.2008 - 04.2009
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Delivery Driver
The Sign Guys
09.2003 - 05.2007
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Machine Operator
TechniPrint
08.2001 - 10.2003
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
Warehouse Worker
Avnet
09.2000 - 07.2001
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Warehouse Worker
Skeeball
01.1999 - 03.2000
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZMaricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Marcos De Niza High School
Tempe, AZ05.1994
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
Languages
Danish
Limited Working
Timeline
Customer Service Agent
Amazon
01.2022 - Current
Fleet Manager
Penske Automotive
10.2013 - 05.2020
Quality Control Inspector
Shutterfly
03.2008 - 04.2009
Delivery Driver
The Sign Guys
09.2003 - 05.2007
Machine Operator
TechniPrint
08.2001 - 10.2003
Warehouse Worker
Avnet
09.2000 - 07.2001
Warehouse Worker
Skeeball
01.1999 - 03.2000
Maricopa Community Colleges - Chandler-Gilbert Community College
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Marcos De Niza High School
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