MarKeyah Neil
Phoenix
Summary
A highly dynamic professional seeking to contribute to the growth of your company, as well as enhancing my knowledge and abilities.
Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.
Overview
9
9
years of professional experience
Work History
Teacher
Child Care Careers Services Preschool
09.2025 - 11.2025
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Facilitated classroom activities that fostered collaboration and critical thinking skills among students.
- Assessed student performance through various evaluation methods, providing tailored feedback for improvement.
- Mentored new teachers, sharing best practices and strategies for effective classroom management.
- Collaborated with parents and guardians to support student development and address individual needs effectively.
- Leveraged technology tools to create interactive learning environments, increasing student engagement and participation.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
Internal Auditor
Gila River Indian Community
08.2024 - 09.2025
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process for compliance with documented processes.
- Prepared audit programs and documentation in alignment with Generally Accepted Auditing Standards (GAAS).
- Reviewed financial statements for adherence to International Financial Reporting Standards (IFRS) and corporate regulations.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Investigated discrepancies discovered during auditing process.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Managed compliance efforts, reporting and audits.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Prepared records and data for regular audits.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Teacher
Maricopa County
08.2022 - 08.2024
- Planning and implementing developmentally appropriate curriculum for children.
- Monitor policies to ensure full compliance with Federal, and State guidelines.
- Follow guidance from supervisors and coaches.
- Complete data entry by assigned dates.
- Engage with families.
- Plan new classroom experiences that interest child and families and meet appropriate developmental stages for each child.
- Incorporate multicultural elements that promote diversity and belonging.
- Respect, value and support each child and family background.
- Develop and maintain positive relationships with each family, site team members, community agencies, community partners, and grantee staff members.
- Encourage and Promote family participation and unity in all aspects of Educational Plans.
- Carry out authorized emergency and safety procedures and administers first aid/CPR in the classroom as needed.
- Developed and implemented lesson plans for diverse student populations.
- Utilized differentiated instruction techniques to accommodate various learning styles.
- Collaborated with colleagues to create interdisciplinary projects that enhanced student learning.
- Utilized various instructional methods, including technology and hands-on activities, to enhance student understanding.
- Audited plans to ensure policies, inventory, and financials at my site align with Federal and State requirements.
- Oversees budget for site inventory.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Created and developed lesson plans to meet students' academic needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Adapted teaching methods and materials to meet students' varying needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
Servicing Underwriter
AMC
06.2019 - 12.2020
- Understand Complete Knowledge of FHA Guidelines
- Review Current/New clients loan performance.
- Complete appraisal analysis.
- Conduct credit analysis. Execute tasks to meet established productivity.
- Provide quality due diligence reviews for lenders and private investors. Understand basic financial principles.
- Ability to maintain confidentiality.
- Evaluate clients background and financial information.
- Proficient in reviewing financial documents and credit reports to make lending decisions
- Demonstrated ability to analyze loan applications and determine risk level
- Managed a portfolio of loan accounts, ensuring timely payments and resolving delinquent accounts.
- Analyzed and evaluated financial documents to determine borrower creditworthiness and loan feasibility.
- Communicated with loan officers, processors, and borrowers to obtain necessary information and documentation.
- Prepared detailed audit reports summarizing findings and recommendations for management.
- Conducted thorough reviews of financial documents and credit histories to make informed underwriting decisions
- Performed comprehensive analysis of mortgage loan applications to determine eligibility and risk assessment
- Worked as a loan processor for a mortgage company, analyzing financial documents and determining loan eligibility.
- Conducted financial audits to evaluate compliance with company policies and procedures.
- Prepared detailed audit reports documenting findings and recommendations for improvement.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Determined and documented loan conditions and communicated requirements and decisions.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Made approval and denial recommendations by determining accurate risk levels.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Customer Agent
Tower Loan
05.2017 - 05.2019
- Review loan packages for completeness and accuracy, verified and validated income, assets, liabilities and credit documentation.
- Maintain knowledge of FHA and state guidelines.
- Understand complete knowledge of product and pricing.
- Demonstrate ability to work as a team.
- Assist with financial needs and plans better suited for the customer.
- Assist with leads.
- Contact existing/new Accounts and empathize with default customers.
- Compile underwriting reports.
- Train new hires.
- Managed customer inquiries and provided solutions in a timely manner.
- Resolved complex customer issues by identifying root causes and implementing effective resolutions.
- Consistently exceeded sales targets by upselling and cross-selling products and services.
- Managed customer inquiries and resolved issues via phone, email, and live chat.
- Assisted in maintaining customer records and updating databases.
- Provided exceptional customer service and a positive experience for all clients.
- Managed a portfolio of mortgage accounts to ensure compliance with lending regulations.
- Analyzed credit reports and financial statements to evaluate loan applications.
- Developed and maintained relationships with real estate agents and builders to generate new business.
- Communicated with customer to understand needs and concerns.
- Recommended changes in process and procedures based on customer feedback.
- Maintained open lines of communication with external and internal customers.
- Developed solutions for customer independently and with manager.
- Responded to customer requests for products, services, and company information.
- Identified, monitored and resolved potential problematic customer issues.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Science - Business Administration
Lindenwood University
St Louis, MO05.2018
High School Diploma -
McCluer North High School
St Louis, MO05.2013
Skills
- Meticulous attention to detail
- Responsive to new challenges
- Strategic leadership skills
- Observant and responsive
- Clear written communication
- Demonstrated patience
- Effective time management
- Experienced with Microsoft Office applications
- Detail-oriented data management
- Risk assessment management
- Data evaluation
- Policy development
- Facilitating growth strategies
- Risk assessment
- Policy renewal management
Languages
French
Advanced Diploma in Advanced French
Timeline
Teacher
Child Care Careers Services Preschool
09.2025 - 11.2025
Internal Auditor
Gila River Indian Community
08.2024 - 09.2025
Teacher
Maricopa County
08.2022 - 08.2024
Servicing Underwriter
AMC
06.2019 - 12.2020
Customer Agent
Tower Loan
05.2017 - 05.2019
High School Diploma -
McCluer North High School
Bachelor of Science - Business Administration
Lindenwood University