Markie Cortez
Phoenix
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Arcadia Farms Cafe
Scottsdale, AZ
09.2025 - Current
- Handled guest inquiries and resolved concerns to maintain satisfaction levels.
- Assisted in maintaining cleanliness and organization of the front-of-house area.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Crew Leader
Dunkin' Donuts
Chandler, AZ
09.2024 - 09.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on service standards and operational efficiency.
- Optimized workflow processes, enhancing speed of service during peak hours.
- Monitored cash handling procedures, ensuring accuracy in transactions and adherence to security protocols.
Phlebotomist
CSL Plasma
Tempe, AZ
07.2021 - 08.2024
- Collected blood samples following strict safety protocols and quality standards.
- Performed venipunctures and capillary punctures efficiently to ensure patient comfort.
- Monitored donor reactions during procedures, providing immediate care as needed.
Retail Sales Associate
American Eagle
Tempe, AZ
11.2020 - 07.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using Point of Sale (POS) systems to improve checkout efficiency.
- Monitored inventory levels, assisting in stock replenishment to optimize product availability.
Intern
Development of Disabilities Department
Phoenix, AZ
06.2019 - 07.2019
- Coordinated training sessions for staff on best practices in disability services.
- Led initiatives to streamline documentation processes, increasing operational efficiency.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
High school diploma -
Mountain Pointe High School
Phoenix, AZ05-2021
Associate of Science - Nursing Midwifery
South Mountain Community College
Phoenix, AZ05-2027
Skills
- Bilingual, critical thinking and problem solving, strong work ethic, Microsoft (word, powerpoint, excel)
- Strong multitasking
- Customer service
- Cash handling
- Handling complaints
- POS system operations
Languages
English
Native or Bilingual
Spanish
Limited Working
Awards
Business CTE certified
Timeline
Restaurant Hostess
Arcadia Farms Cafe
09.2025 - Current
Crew Leader
Dunkin' Donuts
09.2024 - 09.2025
Phlebotomist
CSL Plasma
07.2021 - 08.2024
Retail Sales Associate
American Eagle
11.2020 - 07.2021
Intern
Development of Disabilities Department
06.2019 - 07.2019
High school diploma -
Mountain Pointe High School
Associate of Science - Nursing Midwifery
South Mountain Community College