Marla Fernandez
Glendale
Summary
Energetic professional with extensive experience in leading Front-of-house teams, managing dining rooms, serving large groups, and coordinating food service events. Demonstrates a strong commitment to maintaining high standards of cleanliness, sanitation and safety in both kitchen and dining facilities. Enforces rigorous hygiene and attire policies for food service staff. Known for delivering exceptional dining experiences and creating a positive and productive working environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Fellowship Square
02.2022 - 07.2024
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Medical Biller
Argos Health
02.2021 - 02.2022
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Medical BIller
PHI Air Medical
12.2012 - 02.2021
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Trained new team members in medical billing software, increasing efficiency within the department.
Education
General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Ironwood High School
Glendale, AZ06.1992
Skills
- Complaint Handling
- Food safety knowledge
- Leadership trained
- Customer Service
- Team Management
- Sanitation Standards
- Guest Relations
- Food presentation
- Employee Scheduling
- Fine dining experience
- Order Management
- Menu Planning
- Reservation Management
- Employee Performance Evaluations
- Teamwork and Collaboration
- Problem-Solving
- POS Terminal Operation
- Time Management
- Reliable and Responsible
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Team Leadership
- Active Listening
Certification
- Servesafe, Fellowship Square - 2023
Timeline
Dining Room Manager
Fellowship Square
02.2022 - 07.2024
Medical Biller
Argos Health
02.2021 - 02.2022
Medical BIller
PHI Air Medical
12.2012 - 02.2021
General Studies
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Ironwood High School
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