Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marla Villalobos

Glendale

Summary

Dynamic administrative professional with extensive experience at U.S.A Labor Services LLC, excelling in payroll administration and team leadership. Proven ability to enhance office organization and foster client relations. Bilingual in Spanish and English, skilled in Microsoft Excel and committed to delivering exceptional customer service while optimizing workflows.

Overview

22
22
years of professional experience

Work History

Administrative Assistant

U.S.A Labor Services LLC
Mesa
07.2022 - Current
  • Managed ADP payroll and direct deposit for employees and vendors.
  • Oversaw company insurance and facilitated Workers' Compensation audits.
  • Conducted interviews for new crew members and external vendors.
  • Composed various written correspondence, including letters, memos, and reports, as required by management.
  • Managed incoming calls, providing information or directing callers to appropriate personnel.
  • Created and maintained spreadsheets in Microsoft Excel for record-keeping and reporting purposes.
  • Scheduled appointments and organized meetings and events for management staff.
  • Organized filing systems for physical and electronic documents to ensure accuracy and confidentiality.

Bank Teller

Wells Fargo
Phoenix
04.2021 - 07.2022
  • Verified mortgage and loan payments, ensuring accurate dates and amounts due.
  • Assisted customers with technical issues related to digital banking platforms.
  • Executed transactional and operational tasks using knowledge of bank procedures.
  • Cross-sold bank products by addressing inquiries and promoting new services.
  • Delivered exceptional service to customers in-person and via telephone.
  • Enhanced product knowledge through participation in training classes and workshops.
  • Served numerous customers during high-volume shifts while maintaining professionalism.
  • Completed cash-handling duties, including counting currency, coins, and checks.

Real Estate Agengnt /Sales Team Leader

NEXT Bienes Raices By Keller Willimas
Guaymas, Sonora
09.2018 - 08.2019
  • Administering and being in charge of 12 new agents.
  • Giving guidance and taking a big role in leadership for all our team members.
  • Providing daily courses, continuous classes, and programs to nurture information regarding procedures, forms, and creating a routine to enhance their client list.
  • Helping them engage new and existing prospects, elaborating a system to ensure the processing of their documentation in regard to a sale or a purchase.
  • Making sure all the proper information, documents, and requirements are being followed and obtained.
  • Until the last minute, being of grant help to ensure the sale goes smoothly and easily.

Administrator

Keller Williams
Guaymas Sonora, Mexico
09.2018 - 07.2019
  • Updated databases with employee information, job changes, and terminations.
  • Developed filing system and database protocols to enhance office organization.
  • Ensured accurate completion of paperwork before submission deadlines.
  • Maintained positive relationships with staff and management to foster collaboration.
  • Promptly identified customer needs and addressed inquiries efficiently.
  • Utilized document management system for organized, accessible company files.
  • Monitored emails and sorted mail to streamline correspondence distribution.
  • Tracked project schedules, encouraging timely task completion within budget.

Real Estate Agent/Real Estate Assistant

REMAX First Choice Property Management
San Carlos, Sonora
10.2012 - 09.2018
  • Obtained Real Estate Licence in Sonora, Mexico, in 2015.
  • Created database of potential clients to enhance outreach efforts.
  • Guided and assisted buyers and sellers throughout transaction processes.
  • Prepared required documentation for processing real estate transactions.
  • Ensured all purchase or sale documentation met Loan Processing Department requirements.
  • Marketed properties and conducted pricing analysis for Open Houses.
  • Administered vacation rental operations, ensuring seamless house management.
  • Managed cleaning crew, gardeners, plumbers, and contractors to maintain property standards.

ESL Teacher

Colegio Miramar
Guaymas
12.2013 - 06.2014
  • Instructed elementary students in grammar, spelling, reading, and writing skills.
  • Enhanced reading comprehension and pronunciation through tailored lesson plans.
  • Utilized AMCO program to deliver structured English language curriculum.

Data Input

REMAX First Choice Property Management
San Carlos
10.2012 - 06.2013
  • Performed email correspondence to maintain clear communication with stakeholders.
  • Updated websites to enhance user experience and accessibility.
  • Provided telephone assistance to address inquiries and support users.
  • Managed household services, ensuring smooth operations of cleaning crew, gardeners, plumbers, and contractors.
  • Coordinated preparations for rentals to ensure properties met guest expectations.

Merchandise

Marshalls
Fullerton
10.2009 - 04.2012
  • Directed sales management efforts to achieve revenue goals and improve market share.
    Managed customer service protocols to resolve issues and boost customer loyalty.
    Coordinated sideboard setup for effective product presentation and inventory control.
    Supervised front line register functions to enhance checkout efficiency and accuracy.
    Led overall store management, focusing on team development and operational standards.

Teller

Wells Fargo Bank
California- Arizona
09.2003 - 12.2007
  • Managed daily cash handling processes, ensuring accurate balances.
    Strengthened client relationships by providing excellent customer service.
    Monitored transactions for fraud, implementing preventative measures.
    Built trust with clients through consistent follow-up and support.
    Offered optimal solutions tailored to individual customer needs.
    Surpassed sales objectives through focused strategies and performance.

Education

Real Estate Licence Mexico -

AMPI Associacion Mexicana De Profecionales Inmobiliarios
Hermosillo, Sonora, MEXICO
12.2015

Business - Business

Puente Learning Center
Boyle Heights, CA, USA
09.2001

High School Equivalent Diploma (GED) -

Roosevelt High School
CA, USA
09.1999

Child Development, Basic Math, Reading and Writing and English -

Cerritos College
Norwalk, CA, USA

Skills

  • Bilingual (Spanish, English) fluent
  • Leadership
  • Teamwork
  • Computer skills
  • Word
  • Excel
  • Solutions
  • Strategy
  • Positive attitude
  • Customer service
  • Merchandise
  • Sales
  • Cash handling
  • Number keyboard
  • Follow-ups
  • Problem solving
  • Communication
  • Filing
  • Check processing
  • Information security
  • Quality assurance
  • Workflow optimization
  • Database management
  • Bookkeeping
  • Data entry
  • scheduling
  • Document control
  • Invoice processing
  • Office administration
  • Cash deposit preparation
  • Social media management
  • Filing and data archiving
  • QuickBooks
  • Payroll administration
  • Microsoft Excel
  • Scheduling appointments
  • Office organization
  • Team collaboration
  • Time management
  • Event coordination
  • Vendor management
  • Record keeping
  • Dedicated team player
  • File organization
  • Administrative operations
  • Data management
  • Client relations
  • Appointment scheduling
  • Information security
  • Resourceful
  • Customer relations
  • Relationship building
  • Quality assurance
  • Supervising staff
  • Employee timesheet processing

Languages

3,3

Timeline

Administrative Assistant

U.S.A Labor Services LLC
07.2022 - Current

Bank Teller

Wells Fargo
04.2021 - 07.2022

Administrator

Keller Williams
09.2018 - 07.2019

Real Estate Agengnt /Sales Team Leader

NEXT Bienes Raices By Keller Willimas
09.2018 - 08.2019

ESL Teacher

Colegio Miramar
12.2013 - 06.2014

Real Estate Agent/Real Estate Assistant

REMAX First Choice Property Management
10.2012 - 09.2018

Data Input

REMAX First Choice Property Management
10.2012 - 06.2013

Merchandise

Marshalls
10.2009 - 04.2012

Teller

Wells Fargo Bank
09.2003 - 12.2007

Real Estate Licence Mexico -

AMPI Associacion Mexicana De Profecionales Inmobiliarios

Business - Business

Puente Learning Center

High School Equivalent Diploma (GED) -

Roosevelt High School

Child Development, Basic Math, Reading and Writing and English -

Cerritos College

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Marla Villalobos