Marlena Loas
McNary
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Walmart Associate
Walmart
Show Low
03.2016 - 10.2017
- Helped customers locate items within the store using the inventory system.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided customer service support for inquiries, complaints, and returns.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Assisted customers with selecting items and answering questions about products.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Caregiver
TLC
Show Low
05.2012 - 09.2014
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Instructed family members on how to provide bedside care.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Initiated conversations with clients to assess mental status or understanding of instructions and directions given.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Accompanied clients on recreational outings to parks, museums, theaters.
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Participated in team meetings discussing client progress towards goals set forth by the healthcare team.
- Drove clients to doctors' appointments and social outings.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients get in and out of beds and wheelchairs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored health and well-being of clients and reported significant health changes.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Transported clients to medical appointments or other destinations when needed.
- Implemented safety measures when working with physically disabled individuals in order to prevent any potential injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Built strong and trusting rapport with clients and loved ones.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
- Organized oral medications for clients following dosage and schedule requirements.
- Organized activities such as arts and crafts, music therapy, exercise classes, educational programs, field trips, and leisure activities.
Education
High School Diploma -
Sherman Indian High
Riverside CA 06-1993
Skills
- Product knowledge
- Customer service
- Team collaboration
- Security awareness
- Organizational skills
- New hire training
Affiliations
- Crafting
- reading
Timeline
Walmart Associate
Walmart
03.2016 - 10.2017
Caregiver
TLC
05.2012 - 09.2014
High School Diploma -
Sherman Indian High
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