Marlene Acevedo
Buckeye
Summary
Dedicated professional with a background in sourcing and inside sales. Skilled in time management, administrative tasks, and relationship building. Aiming to leverage these strengths to optimize operations and improve customer experience. Ready to contribute to organizational success through effective relationship management and efficient order processing.
Overview
9
9
years of professional experience
Work History
Sourcer
United Rentals-General Rents
Tolleson, AZ
05.2023 - Current
- Implemented innovative sourcing strategies to optimize rental flow.
- Cultivated relationships with customers to understand needs.
- Streamlined communication between departments to facilitate timely order fulfillment and customer satisfaction.
- Determined needs, delivered solutions, and overcame obstacles.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with outside sales representatives to ensure customer satisfaction.
Inside Sales Representative
United Rentals-Power & HVAC
Phoenix, AZ
05.2021 - 05.2023
- Order fulfillment to current and new customers.
- Cultivated relationships with customers to understand needs.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
Customer Service Representative
McLane Company
Goodyear, AZ
09.2017 - 05.2021
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in training new staff on company policies and customer service protocols.
- Collaborated with logistics team to streamline order processing and minimize errors.
- Implemented best practices for conflict resolution, fostering positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Victor Valley High School
Victorville, CASkills
- Strong work ethic
- Team player attitude
- Continuous learning mindset
- Time management
- Self-motivated work ethic
- Verbal and written communication
- Administrative skills
- Safety training
- Strategic sourcing
- Excel spreadsheets
Accomplishments
2022 President's Club Award for Dedication to Customer Service Excellence
Timeline
Sourcer
United Rentals-General Rents
05.2023 - Current
Inside Sales Representative
United Rentals-Power & HVAC
05.2021 - 05.2023
Customer Service Representative
McLane Company
09.2017 - 05.2021
High School Diploma -
Victor Valley High School