Marley Vazquez
Tempe
Summary
Bilingual professional fluent in Spanish and English with a valuable skill set. Proficient in Microsoft Office Suite, adaptable, and open to embracing new ideas and changes. Friendly and personable, maintaining a high level of professionalism that enhances relationships with peers, teams, and customers. Strong organizational skills and attention to detail, excelling in analyzing information and effectively prioritizing tasks. Strong time management skills ensuring consistent meeting of deadlines and delivery of high-quality work.
Overview
5
5
years of professional experience
Work History
Manager
Altitude
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Main Event
11.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Party Host/Event Coordinator
Altitude
02.2022 - 10.2023
- Directly accountable for booking and hosting adult and children parties
- Prepared and served the food and drinks that parties ordered
- Ensured food quality before serving, presented it in the most appetizing way, coordinated with staff and management to ensure the availability of the best service
- Cleaning before the party arrives and after-party departs
- Handled all money transactions, including but not limited to cash and credit/debit cards
- Stayed on a timed schedule for customers satisfaction
- Occasionally took unlimited photos of parties
- Provided excellent customer service, received and welcomed guests with due attention, greeted with a smile
- Prepared seating arrangements and table booking prior to their visit, communicated with customers and accommodated their request
Crew Team Member
McDonald’s
05.2020 - 11.2021
- Responsible for multiple operations within the chain
- Responsible for running orders and ensuring all meals purchased, are packaged neatly, and delivered in a timely manner to all drive through orders
- Responsible for taking orders in the drive through, all while handling cash and credit cards transactions accurately
- Responsible for keeping establishment always clean which includes but not limited to mopping, sweeping, trashes, cleaning restrooms, maintaining the dining room, and cleaning outside
- Responsible for making sure all foods are dated to the correct expiration date and stored at correct temperatures
- Responsible for protecting establishment and patrons by adhering to COVID sanitation and safety regulations
Education
Associate of Arts - Education
Mesa Community College
Mesa, AZ12-2025
High School -
Gilbert High School
01.2023
Skills
- Customer service
- Conflict resolution
- Employee training
- Team collaboration
- Time management
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Cross-functional teamwork
- Positive attitude
- Adaptability and flexibility
- Multitasking
- Organizational skills
- Training and development
- MS office
Languages
Spanish
Native or Bilingual
Timeline
Manager
Altitude
06.2024 - Current
Server
Main Event
11.2023 - 06.2024
Party Host/Event Coordinator
Altitude
02.2022 - 10.2023
Crew Team Member
McDonald’s
05.2020 - 11.2021
Associate of Arts - Education
Mesa Community College
High School -
Gilbert High School
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