Marli Sanchez
Mesa
Summary
Excellent client relationship management with a track record of improving customer satisfaction. Strong strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for quickly and efficiently achieving consistent results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Manager
SentraCam
04.2023 - Current
- Guide customers' onboarding processes to ensure seamless solutions.
- Analyzed customer feedback to drive improvement in service delivery and offerings.
- Work with sales teams to identify upsell opportunities and address customer needs proactively.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
Reservation Large Group Sales Agent
Clubmed
03.2022 - 04.2023
- Coordinated reservations using Clubmed's internal systems to ensure efficient processing.
- Managed customer inquiries to provide exceptional service and resolve booking issues.
- Developed knowledge of resort offerings to improve guest experience during the reservation process.
- Quickly mastering reservation software updates as needed for continued success in the role.
Sales Manager
Elements Massage
02.2021 - 03.2022
- Developed training strategies for staff to improve service sales pitch and product knowledge
- Guided new sales team members, improving their skills and performance outcomes
- Led a successful sales team by offering coaching and performance-based incentives.
Education
Bachelor - Business management
Mesa Community College
12.2025
High school - undefined
Red Mountain
05.2018
Certificate - Cosmetology
Evit College Prep
05.2018
Skills
- Goal-oriented
- Account management
- Customer account management
- CRM software
- Revenue growth
- Customer service
- Strategic communications
- Sales proficiency
Certification
- CPM - Certified Professional Manager
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Success Manager
SentraCam
04.2023 - Current
Reservation Large Group Sales Agent
Clubmed
03.2022 - 04.2023
Sales Manager
Elements Massage
02.2021 - 03.2022
High school - undefined
Red Mountain
Certificate - Cosmetology
Evit College Prep
Bachelor - Business management
Mesa Community College