Marques Chandler
Tucson
Summary
Results-oriented Level 3 Technical Engineer with 10+ years of experience in Managed Service Provider (MSP) environments. Demonstrated success supporting multi-client infrastructures, managing device deployments, and resolving complex technical issues across Windows and network environments. Highly skilled in Autotask, Kaseya One, and ScreenConnect, with extensive expertise in systems administration, endpoint management, and Tier 3 support delivery. Recognized for reducing client downtime and enhancing operational efficiency across diverse environments. Actively pursuing opportunities to apply technical expertise and cross-client experience in a senior or lead IT role.
Overview
16
16
years of professional experience
Work History
Level 3 Technical Engineer
Hart Technology Solutions
Tucson
12.2016 - Current
- Managed and maintained server infrastructure across 20+ client environments simultaneously
- Administered Windows Server (2016/2019/2022), Active Directory, DNS, and DHCP for multiple client tenants
- Served as Tier 3 escalation point for help desk and field technicians across the MSP client base
- Deployed and managed Hyper-V virtual machines and maintained hypervisor environments
- Managed Microsoft 365 tenants including Exchange Online, SharePoint, Teams, and licensing
- Administered Cove backup solutions including daily validation, test restores, and RTO/RPO compliance
- Deployed and configured Cisco Meraki and UniFi network infrastructure including firewalls, switches, and wireless access points across multi-client environments
- Configured site-to-site and client VPN, enforced content filtering, IDS/IPS, and firewall policies
- Planned and executed Cat 6 and fiber optic cabling infrastructure installations across client sites including termination, testing, and documentation
- Managed multi-client environments through Autotask, Kaseya One, and ScreenConnect
- Onboarded new clients including network discovery, documentation, and RMM agent deployment
- Led server migrations, hardware refresh projects, and software upgrades and practice management platforms
- Conducted periodic client environment reviews and presented findings to account managers and stakeholders
- Mentored junior technicians on deployment, troubleshooting, and best practices
- Enforced security policies via GPO and assisted with client security audits and remediation
Shift Supervisor/ Senior Sandwich Artist
Subway Restaurants
Tucson
01.2014 - 12.2016
- Led a team of 2–3 crew members during high-volume shifts, delegating tasks and maintaining workflow efficiency
- Trained new employees on food prep procedures, POS systems, and customer service standards
- Supervised daily store operations including food prep, inventory, and equipment maintenance
- Enforced food safety standards and ensured compliance with health code regulations
- Managed cash handling, drawer counts, and end-of-shift reconciliation
- Opened and closed the store including securing premises and completing shift reports
- Tracked inventory levels and communicated supply needs to management
- Stepped in to cover crew roles as needed to maintain service standards
Shift Manager
McDonalds
Tucson
09.2010 - 10.2012
- Managed crew of 3–7 members to meet shift production goals and maintain operational efficiency
- Supervised production line operations in compliance with restaurant policies and procedures
- Conducted quality control checks to uphold McDonald's standards during shifts
- Managed daily cash intake including register counts and profit tabulation
- Monitored inventory levels daily to ensure consistent product availability
- Implemented waste control measures to minimize food loss
- Maintained a clean and safe work environment for all staff
Education
Bachelors of Science - IT
Brown Mackie College
Tucson, AZ10-2016
Associates of Arts - Business
Brookline College
Tucson, AZ08-2011
Diploma - Business Technology
Brookline College
Tucson, AZ08-2010
Skills
- Excellent communication skills
- Attention to detail
- Managerial skills
- Server administration
- Network troubleshooting
- Cisco Meraki Network Management
- Unifi Network Management
- Cove Backup Solutions
- Windows Server management
- Team collaboration
- RMM platforms
- Data recovery
- Hardware installation
- Remote support
- Mobile device management
- Security patching
- Helpdesk services
- Network maintenance
- Software deployment management
- IT documentation
- Server Administration & Maintenance
- Virtualization & Cloud Infrastructure
- Microsoft 365 Management (Tenant Admin, Security & Compliance, Licensing)
- MSP Operations & Multi-Client Management
- Backup & Disaster Recovery
- Security & Compliance
- Escalation & Project Work
- Infrastructure Cabling (Structured, Rack/IDF/MDF, Fiber, Testing)
Awards
President’s List, 2009-2011
Educational Training
- Networking & Infrastructure
- Systems Administration
- Help Desk / Technical Support
- Hardware & Software Troubleshooting
- Windows Environments
- Project Management
- Operating Systems
- Network Security
- TCP/IP & Routing
Timeline
Level 3 Technical Engineer
Hart Technology Solutions
12.2016 - Current
Shift Supervisor/ Senior Sandwich Artist
Subway Restaurants
01.2014 - 12.2016
Shift Manager
McDonalds
09.2010 - 10.2012
Bachelors of Science - IT
Brown Mackie College
Associates of Arts - Business
Brookline College
Diploma - Business Technology
Brookline College