Marques Jones
1944 W Thunderbird Rd
Summary
Directed customer service operations to enhance team performance and client satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Goodwill
Phoenix, AZ
04.2026 - Current
- Assisted in daily operational management, ensuring smooth workflow and adherence to organizational standards.
- Trained new staff on policies, procedures, and customer service best practices.
- Implemented inventory management systems, enhancing stock accuracy and accessibility.
- Collaborated with team members to improve store layout for optimal customer experience.
- Monitored sales performance, identifying trends to inform merchandising strategies.
- Developed training materials for staff development and operational efficiency initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
E-Commerce Personal Shopper
Fry’s
20220 N 59th Ave Glendale, AZ 85308
01.2026 - 04.2026
- Guided customers in selecting products tailored to their preferences and dietary needs.
- Optimized order fulfillment workflows to elevate customer satisfaction and operational efficiency.
- Collaborated with team members to uphold inventory accuracy and ensure product availability.
- Provided outstanding service through strong communication and effective problem-solving strategies.
- Performed daily tasks with meticulous attention to detail to guarantee high levels of accuracy in order selection.
- Implemented feedback systems to refine service delivery and improve operational efficiency.
- Achieved deadlines and quality benchmarks for order accuracy and timely delivery.
- Verified the quality and accuracy of picked items, focusing on customer order precision and product delivery excellence.
- Mastered store layouts and planograms to fulfill orders via the most efficient route.
- Handled customer inquiries and requests by thoroughly researching in-store and online offerings for precise answers.
- Determined appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
Store Manager
Circle K
Phoenix, AZ
09.2024 - 01.2026
- Oversaw daily store operations to ensure optimal customer service and inventory management.
- Trained and mentored staff on best practices for sales techniques and customer engagement.
- Implemented strategies that enhanced team productivity and improved operational efficiency.
- Managed inventory levels, reducing stock discrepancies through effective monitoring practices.
- Developed and executed promotional campaigns to increase store visibility and sales performance.
- Conducted regular audits to ensure compliance with company policies and safety regulations.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Fostered a positive work environment through motivational leadership and team-building activities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Front End Manager
Walmart
Phoenix, AZ
01.2021 - 08.2024
- Managed customer and employee inquiries with professionalism and clarity.
- Evaluated departmental performance to align with company strategies and standards.
- Guided teams of 10 to 30 in achieving project goals.
- Directed daily financial activities to optimize company performance.
- Engaged with team members to create action plans and enhance collaboration.
Phone Banker
Wells Fargo
Phoenix, AZ
06.2020 - 12.2020
- - Managed customer accounts and assisted customers with banking problems remotely
- - Utilized banking software to complete daily calls
- - Handled concerns and provided information regarding products and services
- - Provided customer knowledge of bank policies, financial applications, transaction history, etc.
Caregiver
Aires
Phoenix, AZ
11.2019 - 06.2020
- - Provided hands-on-care to individuals with various mental illness, substance abuse and developmental disabilities
- - Documented any behavior or unusual symptoms necessary for treatment and clients’ providers
- - Encouraged clients to complete ADLs and set personal goals
- - Coordinated educational, recreational, and therapeutic activities daily
- - Completed morning, afternoon, evening, and prn medications and logged in the medication books for documentation purposes
Caregiver
Valley Life
Scottsdale, AZ
07.2019 - 11.2019
- - Assisted residents with bathing, dressing, toileting, transfers and ambulation as needed
- - Prepared and planned meals
- - Maintained a safe and comfortable environment
- - Helped with cleaning and laundry for residents
- - Encouraged clients to communicate with peers and participate in activities and support groups
Customer Service Manager
Walmart
Phoenix, AZ
02.2016 - 06.2019
- - Delivered exceptional customer service and solutions to customer conflicts
- - Processed returned items and customer refunds
- - Developed plans to meet company goals and improve customer quality
- - Analyzed customer feedback and provided employee plans for customer/company improvement
Education
High School Diploma - undefined
Summit High School
Phoenix, AZ1 2015
Skills
- Assisted in managing knowledge resources to enhance team collaboration
- Practiced effective listening to support team members and improve communication
- Aided in resolving conflicts among team members to maintain a positive work environment
- Prioritized tasks to streamline project workflows and meet deadlines
- Supported budget management efforts to ensure financial resources were effectively utilized
- Guided team members to achieve their goals and foster professional growth
EXPERIENCE
01-2024
Timeline
Assistant Manager
Goodwill
04.2026 - Current
E-Commerce Personal Shopper
Fry’s
01.2026 - 04.2026
Store Manager
Circle K
09.2024 - 01.2026
Front End Manager
Walmart
01.2021 - 08.2024
Phone Banker
Wells Fargo
06.2020 - 12.2020
Caregiver
Aires
11.2019 - 06.2020
Caregiver
Valley Life
07.2019 - 11.2019
Customer Service Manager
Walmart
02.2016 - 06.2019
High School Diploma - undefined
Summit High School