Marquetta Lusk
Maricopa,AZ
Summary
Experienced professional seeking a position to utilize acquired skills and abilities in a progressive and challenging environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
Mesa, AZ
9 2023 - 5 2024
- Receive and respond to inbound calls and emails, identifying customer requirements and matching appropriate cruise with additional services
- Secure sales through service, while meeting and exceeding targets
- Build and maintain relationships with all Trade Partners and Direct Guests
- Action email requests regarding product and reservations
- Use various selling techniques to upsell
- Maintain product and brand knowledge to aid in closing sales
- Secure and process credit/debit card payments, ensuring confidentiality and accuracy of all payment transactions
- Establish and maintain rapport with other team members, guests, always advising, and helping others where appropriate.
Delivery Driver
1-800 Flowers
Mesa, AZ
10.2019 - 05.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, charges are correct, and ensure customer satisfaction
- Assisting with loading and unloading items from vehicles
- Providing excellent customer service, answering questions, and handling complaints from clients.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely
- Managed customer inquiries and complaints in polite and professional manner
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
Optical Technician
Luke Optical Center
Glendale, AZ
06.2016 - 08.2017
- Performed various duties within clinic, including patient intake and outtake, screening patients, scheduling appointments, and verifying insurance as needed
- Provided high-quality patient care, including pretests (auto-refraction, automated visual field screenings, visual acuity) and dilation
- Prepared and assisted provider in facilitating patient care
- Maintained accurate EMRs of patient care, condition, progress, concerns, and medical history
- Assisted patients with frame styling, frame repair/adjusting, and PD measurements.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients
Rural Mail Carrier
United States Postal Service
Killeen, TX
11.2011 - 03.2012
- Supervised a designated local mail route, delivering packages, letters, and other items to residents and business owners
- Acted as a courier for local residents, processing mail items for delivery
- Ensured delivery of certified and insured mail, collecting associated fees and required documentation
- Sorted and prepared all mail items for delivery
- Maintained and submitted shift reports detailing daily processes and any obstacles encountered.
- Distributed mail on foot to residences and businesses, delivering to approximately 300 packages per shift
- Maintained records on customers with mail forwarding and change of address requests.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas
Human Resources Manager
United States Army
Phoenix, AZ
09.2004 - 05.2010
- Prepared and processed recommendations for awards and decorations and arranged for awards ceremonies
- Prepared, updated, and maintained requests for evaluations, including responding to evaluation inquiries
- Prepared and monitored requests for promotions, arranging for promotion ceremonies, including declinations and reconsiderations
- Arranged for reduction and removal boards for service members on local promotion standing lists
- Prepared and monitored requests for reductions, transfers, and discharges.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Education
Some College (No Degree) - Business Administration And Management
Capella University
Minneota, MN 02.2024 - Current
Skills
Excellent organizational skills
Excellent customer service skills
First Aid/CPR experience
Emergency preparedness and management
Timeline
Some College (No Degree) - Business Administration And Management
Capella University
02.2024 - Current
Delivery Driver
1-800 Flowers
10.2019 - 05.2022
Optical Technician
Luke Optical Center
06.2016 - 08.2017
Rural Mail Carrier
United States Postal Service
11.2011 - 03.2012
Human Resources Manager
United States Army
09.2004 - 05.2010
Cruise Specialist
Norwegian Cruise Line
9 2023 - 5 2024
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