Marshall Harvey
Goodyear
Summary
Outgoing, friendly and skilled at providing exceptional customer service, accurate money handling, and a plethora of other attributes essential to a work environment. Enthusiastic and confident worker with over 4+ years experience working in retail, warehouse and food related environments. In-depth knowledge of POS systems, cash register operations, and a firm grasp on what makes a positive retail experience, and the drive to do a job correctly and with efficiency.
Overview
9
9
years of professional experience
Work History
Daysort Loader
UPS
11.2022 - Current
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Collaborated with team members to maintain efficient workflow.
- Monitored product for quality assurance, raising any issues with managers.
- Followed all safety and security protocols to minimize risk of injury.
- Assisted in organizing and stocking products in warehouse to support colleagues.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Dispensary Technician
Trulieve
05.2024 - 11.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
- Enhanced customer satisfaction by providing personalized consultations and product education.
- Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
- Mitigated risks associated with cash handling by implementing strict security measures for financial transactions within the dispensary setting.
Checker / Drive Up & Go.
Safeway
01.2022 - 10.2022
- Processed up to $10,000 in orders daily between check stand, and to go orders.
- Built continuous customer rapport to ensure top notch customer service quality.
- Restocked and organized merchandise in front lanes.
- Identified produce items and input corresponding PLU codes.
- Checked personal identifications during alcohol and tobacco sales.
- Processed both cash and card purchases and returns.
- Performed checks to determine most accurate pricing.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
Deli Shift Lead
Sprouts
04.2021 - 11.2021
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
Bagger / Stocker
Safeway
09.2018 - 06.2019
- Retrieved grocery carts and baskets from lot and various site locations.
- Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Completed customer service duties, including returning unwanted merchandise and retrieving specially requested products.
- Communicated with cashiers and customers to learn about bagging needs.
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Demonstrated excellent product and store setup knowledge.
- Worked together with cashiers to guarantee customer satisfaction.
- Stocked shelves and displays 5 days per week to maintain active inventory.
- Provided product knowledge to help customers select best products.
- Directed customers to appropriate areas in store to assist with locating products.
Level 2 Associate
In N Out Burger
06.2017 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed sales in excess of $100,000 with near-zero error rate using POS systems.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints and maintained clean and tidy service area.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Ensured quick drive-thru experience, and maintained low drive-thru times in order to increase efficiency.
- Maintained clean, sanitized and well-organized food preparation zones.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
Front End Customer Service Associate
Popeyes® Louisana Kitchen
09.2016 - 03.2017
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Liaised with customers, management and other associates to better understand customer needs and recommend appropriate solutions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
Education
Associate of Arts - Arts
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ11.2021
High School Diploma -
Verrado High School
Buckeye, AZ05.2017
Skills
- Product and Service Sales
- Merchandise Stocking
- Product Knowledge
- Quality customer service experience (4 years)
- Interactive communication skills
- Stocking and replenishing
- Proficient in various POS systems
- Money handling abilities
- Excellent written and oral communication
- Proficient in keeping a well maintained workspace
Timeline
Dispensary Technician
Trulieve
05.2024 - 11.2024
Daysort Loader
UPS
11.2022 - Current
Checker / Drive Up & Go.
Safeway
01.2022 - 10.2022
Deli Shift Lead
Sprouts
04.2021 - 11.2021
Bagger / Stocker
Safeway
09.2018 - 06.2019
Level 2 Associate
In N Out Burger
06.2017 - 06.2018
Front End Customer Service Associate
Popeyes® Louisana Kitchen
09.2016 - 03.2017
Associate of Arts - Arts
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Verrado High School
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