Marshalo Rovianto Kakerissa
Tempe
Summary
Results-driven professional with a strong foundation in language instruction and educational technology. Proven ability to support diverse learning environments and enhance student success through innovative teaching methods and effective communication.
Overview
4
4
years of professional experience
Work History
Graduate Teaching Associate
Arizona State University
Tempe, AZ
01.2025 - Current
- Delivered undergraduate instruction for GER 101 (Elementary German I) and GER 102 (Elementary German II), supporting students’ language development and communicative competence.
- Evaluated and graded assignments, quizzes, examinations, and coursework for GER 101, GER 102, GER 194 (Gateway to Germany), and SLC 441 (Fairytales to Disney Movies) in accordance with course objectives and university academic standards.
- Supported student engagement and course participation through educational technologies and learning platforms, including Canvas, Perusall, Yellowdig, and Language Buddy powered by ChatGPT.
- Provided academic support and constructive feedback to students in diverse learning environments.
- Collaborated with faculty members and instructional teams to support effective course delivery and student success.
Customer Service Officer
PT. Bank Central Asia
Ambon, Maluku
04.2022 - 04.2024
- Delivered customer-focused service by assisting clients with non-financial banking transactions, account services, and administrative support.
- Resolved customer banking issues and inquiries by identifying concerns, providing appropriate solutions, and ensuring high standards of customer satisfaction.
- Promoted banking products and services, including investment and bancassurance products, through professional and consultative communication.
- Built and maintained positive client relationships by understanding customer needs and delivering solution-oriented support in a fast-paced environment.
- Collaborated with internal teams to ensure efficient service delivery while maintaining compliance with company policies and procedures.
Education
Master of Arts - Language Teaching
Arizona State University
Tempe, AZ12.2026
Bachelor of Education - German
Pattimura University
Ambon, Maluku, Indonesia03.2022
Skills
- World Language Teaching
- Second Language Acquisition
- Communicative Language Teaching (CLT)
- Task-Based Language Teaching (TBLT)
- Language Assessment & Evaluation
- Educational Technology & AI-Assisted Learning
- Learning Management Systems (Canvas, Perusall, Yellowdig)
- German Language & Culture Instruction
- Intercultural Communication
- Student Engagement & Academic Support
- Professional Development & Course Facilitation
- Customer Relations & Solution-Oriented Support
- Public Speaking & Presentation
- Cross-Cultural Communication
- Team Collaboration & Organizational Leadership
Accomplishments
- Recipient of the LPDP Scholarship awarded by the Indonesia Endowment Fund for Education for graduate study at Arizona State University.
- DAAD Scholarship recipient for the Hochschulsommerkurs 2021 at Technische Universität Dresden, Germany.
- PASCH–Goethe Institut Scholarship recipient for the Sommer Jugendkurs 2017 in Dresden, Germany.
Languages
Indonesian
Native or Bilingual
Melayu Ambon
Native or Bilingual
English
Full Professional
German
Professional Working
Spanish
Elementary
Timeline
Graduate Teaching Associate
Arizona State University
01.2025 - Current
Customer Service Officer
PT. Bank Central Asia
04.2022 - 04.2024
Master of Arts - Language Teaching
Arizona State University
Bachelor of Education - German
Pattimura University