Marta Pinney
Buckeye
Summary
Organized and dependable teammate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Collections Specialist
OneAZ Credit Union
01.2020 - Current
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Discussed options with delinquent clients in terms of proposed solutions.
- Processed payments and contracts on accounts.
- Maintained high volume of calls to meet demands of busy group.
- surpassed performance goals on consistent basis.
- processed deceased reporting and probate claims.
- processed legal claims and submitted the information to the company attorney.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated to collect balance in full or settlement agreements.
Substitute Teacher
Bagdad Unified School District
08.2016 - 10.2019
- Classroom management
- Time management
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Lead Teller
Wells Fargo Bank
05.2006 - 06.2011
- Policy and Procedure implementation
- New hire training Customer service
- Customer account reconciliation
- Record retention/ Yearly audit preparation
- Multiple phone line management
Education
GED -
Sinagua High School
Skills
- Critical Analysis Skills
- Clear Communication Skills
- Accurate Documentation Practices
- Effective Time Management
- Detail-Oriented Approach
- Regulatory compliance
Timeline
Collections Specialist
OneAZ Credit Union
01.2020 - Current
Substitute Teacher
Bagdad Unified School District
08.2016 - 10.2019
Lead Teller
Wells Fargo Bank
05.2006 - 06.2011
GED -
Sinagua High School
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