Marta Valenzuela

• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly

• Efficiently operated espresso machines, grinders, and other equipment

• Managed inventory levels to ensure an adequate supply of inventory

• Maintained cleanliness and organization

• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols

• Handled cash transactions accurately while following company policies regarding cash handling procedures

• Implemented strategies to upsell additional items to increase sales average

• Responded effectively to customer complaints or concerns by listening attentively and resolving issues

Coordinated pain treatment financials and scheduling. Handled complaints and questions regarding to

insurance and got patients the care they need.

• Worked with attorneys when it comes to scheduling care after we have been given the go ahead.

• Handled medical record requests and emails correspondence between other providers and insurance.

• Clinic saw a growth in patients signing up for care.

• Managed patient scheduling and appointment coordination for a busy medical practice

• Effectively communicated with patients to gather necessary information and ensure accurate record-

keeping• Coordinated referrals to specialists, ensuring timely appointments and seamless transitions of care

• Implemented a streamlined system for managing patient records, resulting in improved efficiency and

reduced errors

• Responded promptly to patient inquiries, providing exceptional customer service and resolving issues

effectively

• Maintained confidentiality of patient information in compliance with HIPAA regulations

• Assisted in the verification of insurance coverage and obtained pre-authorizations as needed

• Scheduled follow-up appointments for patients based on provider recommendations

• Collaborated with healthcare providers to coordinate diagnostic tests, procedures, and surgeries for

patients

• Supported the front desk team by greeting patients, checking them in/out, collecting payments, etc

• Trained new staff members on office procedures and software systems used for appointment scheduling

and record-keeping

• Provided administrative support by managing phone calls, emails, and other correspondence related

to patient care

• Collaborated with medical staff to develop efficient workflows that optimized patient flow through the

clinic

• Managed patient accounts, including billing inquiries, payment processing, and insurance claim

submissions

• Implemented strategies to reduce no-show rates for appointments through reminder calls or text

messages

• Assisted in the coordination of telehealth visits, ensuring patients had necessary technology and

support

• Demonstrated strong problem-solving skills by resolving scheduling conflicts or addressing patient

concerns

• Contributed to team meetings by providing input on process improvements or workflow enhancements

• Maintained accurate inventory of office supplies and ordered replenishments as needed

• Achieved high levels of patient satisfaction through attentive communication and personalized care

• Fostered a welcoming environment for patients by creating a warm and friendly atmosphere at the

front desk area

• Cultivated positive relationships with patients through empathetic listening and compassionate care

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.