Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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MARTHA BUTRON

Phoenix

Summary

Proven tax preparer and accounting assistant with a track record of enhancing client satisfaction and streamlining financial processes at Haji-Baba International Foods. Expert in QuickBooks and income tax preparation, demonstrating exceptional organization skills and problem-solving abilities. Achieved significant reductions in account reconciliation errors, ensuring accuracy and confidentiality in all transactions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Tax Preparer

Self Employed Services
01.2007 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Customer Service Manager

All American Plastic & Packaging
06.2020 - 02.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Accounting Assistant

Haji-Baba International Foods
01.2013 - 06.2020
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.

Purchase Executive

Baiz Fresh Foods
05.2007 - 10.2012
  • Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
  • Assisted in budget development by providing detailed forecasts of anticipated expenditures based on historical data analysis.
  • Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring timely delivery of products.
  • Directed preparation of purchase orders or bid requests to meet material needs for production operations.

Education

Bachelor of Accounting - ACCOUNTING

INSTITUTO TECHNOLOGICO DE MEXICALI
MEXICALI, B.C.
06-2000

Skills

  • Organization skills
  • Problem-solving
  • Bank reconciliation
  • Cost analysis
  • Document preparation
  • Accounts payable and receivable
  • Income tax preparation
  • Local, state, and federal tax returns
  • Invoicing and collections
  • Bookkeeping
  • Invoicing and billing
  • Quickbooks

Accomplishments

  • Completed more than 40 individual tax returns during 2023's tax season.
  • Worked with clients to prepare individual tax, gift tax and estate tax returns.
  • Grew business through word of mouth referrals and focusing on quality tax preparation.

Certification

  • Federation of Tax Administrators Membership – Federation of Tax Administrators.
  • Enrolled Agent (EA) - Internal Revenue Service.
  • IRS Representation Certification – National Association of Enrolled Agents.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Manager

All American Plastic & Packaging
06.2020 - 02.2025

Accounting Assistant

Haji-Baba International Foods
01.2013 - 06.2020

Purchase Executive

Baiz Fresh Foods
05.2007 - 10.2012

Tax Preparer

Self Employed Services
01.2007 - Current

Bachelor of Accounting - ACCOUNTING

INSTITUTO TECHNOLOGICO DE MEXICALI

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