Martha Guillen
Avondale
Summary
Dynamic professional with extensive experience at Dollar Tree Stores, excelling in inventory management and staff training. Proven track record in enhancing operational efficiency and customer satisfaction. Adept at problem-solving and effective communication, I consistently implement successful strategies that drive revenue growth and optimize team performance.
Overview
5
5
years of professional experience
Work History
Provisioning Agent
Piedmont Airlines
Phoenix
01.2025 - Current
- Trained new staff on provisioning protocols and best practices to enhance operational efficiency.
- Ensured passenger satisfaction by catering aircraft to meet service standards.
- Maintained fast-paced workplace, preventing delays in service delivery.
- Restocked vehicles promptly to support ongoing operations.
- Achieved sanitation compliance by cleaning empty storage areas for future use.
- Secured items in transit using bracing, straps, and protective devices to prevent damage.
Merchandise Manager
Dollar Tree Stores
Goodyear
10.2022 - 01.2025
- Managed merchandise inventory levels to ensure optimal stock availability.
- Coordinated visual merchandising displays to enhance product presentation.
- Analyzed sales trends to inform purchasing decisions and inventory management.
- Trained team members on product knowledge and customer service techniques.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Identified areas of improvement within the current inventory system in order to streamline processes.
- Monitored store operations to ensure compliance with company policies and procedures.
Operations Manager
Dollar Tree Stores
Goodyear
06.2021 - 10.2022
- Trained staff on customer service standards and operational protocols.
- Managed daily operations to ensure efficient store functionality.
- Implemented safety measures to maintain a secure shopping environment.
- Collaborated with team members to enhance overall store performance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Created detailed reports on the performance of individual departments within operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Cashier
Dollar Tree Stores
Goodyear
11.2020 - 06.2021
- Processed customer transactions quickly and accurately at the point of sale.
- Assisted customers with inquiries and product selections in a friendly manner.
- Maintained cleanliness and organization of checkout area during shifts.
- Handled cash, credit, and debit payments with attention to detail.
- Supported promotional activities by displaying products effectively at the register.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Desert Edge
Goodyear, AZ05-2001
Skills
- Provisioning protocols
- Inventory management
- Supply chain coordination
- Sanitation compliance
- Staff training
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Provisioning Agent
Piedmont Airlines
01.2025 - Current
Merchandise Manager
Dollar Tree Stores
10.2022 - 01.2025
Operations Manager
Dollar Tree Stores
06.2021 - 10.2022
Cashier
Dollar Tree Stores
11.2020 - 06.2021
High School Diploma -
Desert Edge