Martha Lopez
Mesa
Summary
Bilingual Customer Service Representative
Energetic, articulate, and friendly with a professional demeanor. Eager to bring strong administrative skills to a growing company.
Resourceful Bilingual Customer Service Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in empathy, adaptability, and conflict resolution, ensuring positive customer interactions and resolutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
Paramount Recovery Services
Phoenix
01.2022 - 11.2024
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Resolved customer complaints and issues promptly and professionally.
Bilingual Customer Service Rep
Santander Consumer USA
Mesa
08.2019 - 01.2022
- Provide assistance for customers with special billing requests.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
Bilingual Leasing Agent
Sunrise Management
Phoenix
10.2016 - 07.2019
- Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
- Represent the company in a professional manner at all the times.
- Secure new resident's signature(s) on appropriate paperwork prior to move-in.
- Orient new residents to community.
Fraud Analyst
Macy's Call Center
Tempe
06.2015 - 01.2016
- Tracking criminal fraud activity, analyzing data retrieved for irregular patterns.
- Restrict accounts, approve and deny online orders.
- Intense verification, startup fraud claims, and trained new agents.
Education
ADULT EDUCATION MPS -
Mesa, AZ10.2013
Skills
- Customer Service
- Bilingual
- Problem solving
- Decision making
- Multitasking
- Time management
- Data-entry
- Marketing
- Team player
- Phone
- Energetic
- Articulate
- Friendly
- Professional demeanor
- Strong administrative skills
- Customer complaint resolution
- Data entry
- Record keeping
- Customer relationship management
- Clerical support
References
References available upon request
Contact
(623) 283-7372
Timeline
Bilingual Customer Service Representative
Paramount Recovery Services
01.2022 - 11.2024
Bilingual Customer Service Rep
Santander Consumer USA
08.2019 - 01.2022
Bilingual Leasing Agent
Sunrise Management
10.2016 - 07.2019
Fraud Analyst
Macy's Call Center
06.2015 - 01.2016