Martika Mitchell
Phoenix
Summary
Knowledgeable Customer Services Representative with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
CSR
Maximus
10.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Patient Access Representative
Aston Carter/One Medical
04.2024 - 09.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Benefits Eligibility Specialist
Department of Economic Security
08.2018 - 03.2024
- Interview prospect candidates for available programs.
- Processed candidate qualification documents.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Education
High School Diploma -
Career Success High School
Phoenix, AZSkills
- Call center experience
- Customer focus
- Administrative support
- Customer service
- Active listening
- Professional telephone demeanor
- Documentation
- Data entry
Timeline
CSR
Maximus
10.2024 - Current
Patient Access Representative
Aston Carter/One Medical
04.2024 - 09.2024
Benefits Eligibility Specialist
Department of Economic Security
08.2018 - 03.2024
High School Diploma -
Career Success High School
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