Martin Garcia
Phoenix
Summary
Results-oriented professional with a focus on customer support and operational efficiency. Expertise in managing high volumes of inquiries and resolving issues effectively, contributing to improved customer satisfaction and streamlined processes.
Overview
11
11
years of professional experience
Work History
Manager, Sales and Customer Support
U Park We Sell
Mesa
10.2021 - Current
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Upheld strict quality control standards by inspecting incoming vehicles thoroughly for damage or defects prior to placing them on the lot.
Resolution Specialist
One Main Financial
Tempe
06.2015 - 09.2021
- Resolved customer inquiries regarding loans and financial services.
- Analyzed account discrepancies and provided effective solutions.
- Collaborated with team members to enhance customer service strategies.
Education
GED -
CALRegional
Salinas, CA06-1998
Skills
- Accounts receivable
- Business process analysis
- Procure-to-pay process
- Issue resolution
- Teamwork and collaboration
- Problem-solving
- Multitasking
Languages
Bilingual
Timeline
Manager, Sales and Customer Support
U Park We Sell
10.2021 - Current
Resolution Specialist
One Main Financial
06.2015 - 09.2021
GED -
CALRegional