Martin Preis
San Tan Valley
Summary
Experienced Table Games Dealer with expertise in maintaining game integrity and executing accurate transactions. Knowledgeable in table game rules and strategies, delivering outstanding customer service in high-pressure environments. Proven ability to enhance patron experiences while ensuring compliance with regulatory standards.
Overview
23
23
years of professional experience
51
51
years of post-secondary education
1
1
Certification
Work History
Table games dealer and supervisor
Desert Diamond Casino
Glendale
03.2025 - Current
- Dealt various table games including blackjack and poker to ensure smooth gameplay.
- Maintained knowledge of game rules and regulations for accurate dealer performance.
- Executed cash transactions and chip exchanges, adhering to security protocols to prevent theft or fraud.
- Collected losing bets and paid out winnings promptly and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Monitored player behavior while dealing cards, identifying potential cheating to maintain game integrity.
- Responded quickly and appropriately to any disputes that arose between players.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Trained staff on customer service protocols and operational procedures.
- Coordinated schedules for team members to optimize staffing levels.
- Implemented training programs to improve employee performance and engagement.
- Collaborated with management to develop strategies for operational efficiency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Addressed customer complaints promptly, achieving high levels of satisfaction and fostering positive experiences.
Table Games Dealer
Casinoarizona
Scottsdale
02.2003 - 12.2003
- Dealt cards and managed game flow for various table games.
- Monitored bets and payouts to ensure compliance with casino policies.
- Handled cash transactions accurately while maintaining security protocols.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Interacted with players to enhance their gaming experience and maintain engagement.
- Assisted new players with understanding game rules and procedures.
- Communicated effectively with other members of the table games staff team.
- Provided friendly customer service to guests at the casino table games area.
- Adhered to established policies and procedures while dealing at tables.
- Verified patron identification to confirm legal age for gambling activities.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Education
Bachelor of Science - Accounting
Fairleigh Dickinson University
Teaneck, NJ 10.1977 - 05.2028
Riverdell
River Edge, NJSkills
- Game management
- Gaming commission compliance
- Cash handling
- Game strategy
- Financial analysis
- Customer service
- Attention to detail
- Equipment operation
- Team leadership
- Team player mentality
- Conflict resolution
- Communication skills
- Patience and composure
Certification
Arizona state gaming license
Timeline
Table games dealer and supervisor
Desert Diamond Casino
03.2025 - Current
Table Games Dealer
Casinoarizona
02.2003 - 12.2003
Bachelor of Science - Accounting
Fairleigh Dickinson University
10.1977 - 05.2028
Riverdell