Martina Gomez
Phoenix
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Scheduling Center Agent
Aspen Dental
06.2022 - Current
- Delivered exceptional patient service, addressing inquiries and resolving concerns promptly.
- Supported clinical team in patient scheduling, ensuring optimal workflow and resource allocation.
- Implemented process improvements that streamlined appointment management, reducing wait times for patients.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Independent Distributor
Herbalife Nutrition
12.2016 - Current
- Oversaw distribution processes, ensuring timely delivery of products to clients.
- Participated in industry events, networking with potential clients and partners while representing the company professionally.
- Coordinated promotional events to showcase products and drive brand awareness.
Paraprofessional
Roosevelt School District 66
08.2018 - 05.2020
- Supported classroom instruction by preparing materials and resources for student learning.
- Assisted teachers in implementing individualized education plans to meet diverse student needs.
- Monitored student progress and behavior, providing feedback to educators for tailored interventions.
- Facilitated communication between students, parents, and teachers to enhance educational outcomes.
Room Service Associate
Banner University Medical Center
04.2016 - 07.2017
- Delivered prompt and accurate room service orders to patients, enhancing overall satisfaction.
- Coordinated with kitchen staff to ensure timely preparation of meals according to dietary restrictions.
- Trained new associates on service protocols and customer interaction standards, fostering teamwork.
- Implemented inventory tracking system for food supplies, reducing waste and improving efficiency.
Education
License - Cosmetology
Avalon School of Cosmetology
Mesa, AZ03-2025
Associate of Arts - General Studies
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2015
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Scheduling Center Agent
Aspen Dental
06.2022 - Current
Paraprofessional
Roosevelt School District 66
08.2018 - 05.2020
Independent Distributor
Herbalife Nutrition
12.2016 - Current
Room Service Associate
Banner University Medical Center
04.2016 - 07.2017
License - Cosmetology
Avalon School of Cosmetology
Associate of Arts - General Studies
Maricopa Community Colleges, South Mountain Community College