Martina Nelson
Chinle
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Speedway
12.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Service Manager
HyVee
05.2021 - 08.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
Certified Nursing Assistant - Nursing
Navajo Technical University
Chinle, AZ12-2024
High School Diploma -
Chinle High School
Chinle, AZ05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- Online Food Handler's Training Certificate (Expiration: September 16, 2026)
- Arizona Level One Fingerprint Clearance Card (Issued: 11/25/2024 - Expiration: 11/25/2030
- First Aid, Adult and Child CPR Certified & AED (Issued: 10/16/2024 - 10/31/2026
Timeline
Sales Associate
Speedway
12.2023 - 10.2024
Service Manager
HyVee
05.2021 - 08.2022
Certified Nursing Assistant - Nursing
Navajo Technical University
High School Diploma -
Chinle High School
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