Mary Estrada
2311 W Claremont St Phoenix
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Antigua Bakery
08.2022 - 01.2026
- Managed daily operations, trying my best to making it an easy workflow
- Trained and guided members on best practices in customer service and bakery procedures.
- Receive merchandise and count inventory
- Work with my team mates in developing strategies to improve product visibility and sales growth.
- Improved customer satisfaction by addressing and resolving complaints quickly
- Created a safe welcoming space and built long lasting cliental
Barista
Starbucks
08.2023 - 05.2024
- Built long term client relationships
- Restocking on supplies
- Maintained cleanliness and organization on work area to ensure a safe environment for staff and customers.
- Created a welcoming space by greeting customers with a friendly smile and hello and helping out with their needs.
- Controlled line and crowd with quick, efficient service.
Volunteer
Glendale Spanish Seventh Day Adventist Church
01.2016 - 01.2023
- Helped young volunteers, teaching them skill developments and teamwork within the organization.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth running events by helping with organization and planning.
- Make food and buy supplies and give out to those in need with my church members.
Education
High School Diploma -
Skills
- Fluent in English and Spanish- Read, Write, and Speak
- Team Leadership
- Excellent Customer Service
- Critical Problem Solving
- Workload management
- Multitasking and organization
Certification
- CMA - Certified Medical Assistant
Timeline
Barista
Starbucks
08.2023 - 05.2024
Assistant Manager
Antigua Bakery
08.2022 - 01.2026
Volunteer
Glendale Spanish Seventh Day Adventist Church
01.2016 - 01.2023