Mary Flateau
Peoria
Summary
Experienced with inventory management, timely deliveries, and stockroom organization. Utilizes problem-solving skills to maintain accuracy and efficiency. Track record of ensuring smooth operations and adapting to changing demands.
Professional and prepared logistics professional. Proven record in inventory management, timely receipt of goods, and quality control. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in warehouse operations, communication, and problem-solving.
Overview
18
18
years of professional experience
Work History
Grocery Receiver
Fry’s Food & Drug
09.2024 - Current
- Managed receiving processes to ensure accurate inventory control and timely stock availability.
- Coordinated shipment inspections to verify product quality and compliance with company standards.
- Trained new team members on safe handling procedures and efficient receiving techniques.
- Streamlined receiving workflows, reducing processing time and improving overall operational efficiency.
- Implemented best practices for documentation accuracy, ensuring compliance with regulatory requirements.
- Collaborated with vendors to resolve discrepancies in shipments and maintain positive relationships.
- Oversaw inventory organization to enhance accessibility and minimize stock discrepancies.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
Merchandiser
Frito-Lay
09.2022 - 09.2024
- Analyzed sales trends to optimize product placement and inventory levels.
- Collaborated with marketing teams to develop promotional displays enhancing brand visibility.
- Trained and mentored junior merchandisers on best practices and company standards.
- Executed planograms effectively to maintain product organization and maximize shelf space.
- Streamlined inventory management processes, reducing stock discrepancies significantly.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Grocery Clerk/ Grocery Receiver/Pharmacy Technician Trainee
Fry’s Food & Drug
09.2010 - 06.2022
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Checked for outdated and overripe grocery items and removed from inventory.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Recommended products to customers to drive sales.
- Retrieved items for customers and verified prices.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Supported promotional plans by updating signage with price changes.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Performed cash, card and check transactions to complete customer purchases.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash registers accurately, processing transactions efficiently and maintaining customer satisfaction.
- Collaborated with team members to restock shelves, ensuring organized displays and optimal product placement.
- Trained new staff on store policies, procedures, and customer service best practices.
- Implemented process improvements for stocking routines, increasing efficiency in daily operations.
- Monitored expiration dates and removed outdated items to uphold quality standards and reduce waste.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Removed trash, swept, and mopped floors for professional appearance.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, tracking medication stock to prevent shortages.
- Provided exceptional customer service by addressing patient inquiries effectively.
- Operated pharmacy software for prescription processing and record management.
- Trained new staff on pharmacy protocols and operational procedures efficiently.
- Implemented process improvements that enhanced workflow efficiency in the pharmacy setting.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
- Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
- Assisted in managing inventory levels, ensuring availability of essential medications for patient care.
- Supported inventory audits, minimizing losses and discrepancies in stock levels.
Merchandiser
Pepperidge Farm Cookies
07.2018 - 09.2018
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Established strong vendor relationships to maintain and support business.
- Conferred with store managers to obtain information about customer needs and preferences.
- Assembled quarter and full-size point of purchase promotional displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Worked with managers and advertising directors to optimize promotions.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
Restaurant Waitress
La Loma Village Retirement Center
06.2008 - 09.2010
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05.2008
Skills
- Customer Service
- Clear Communication
- Adaptability and Flexibility
- Product inspection
- Inventory restocking
- Team player attitude
- Speed and agility
- Inventory auditing
- Hand-eye coordination
Timeline
Grocery Receiver
Fry’s Food & Drug
09.2024 - Current
Merchandiser
Frito-Lay
09.2022 - 09.2024
Merchandiser
Pepperidge Farm Cookies
07.2018 - 09.2018
Grocery Clerk/ Grocery Receiver/Pharmacy Technician Trainee
Fry’s Food & Drug
09.2010 - 06.2022
Restaurant Waitress
La Loma Village Retirement Center
06.2008 - 09.2010
High School Diploma -
Agua Fria High School