Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Gongora

Hispanic Or Latina

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Maximus
Phoenix
11.2024 - 02.2025
  • Resolved customer complaints by utilizing effective communication and problem-solving techniques to enhance customer satisfaction.
  • Assisted customers with inquiries about services and account information, ensuring clarity and understanding.
  • Maintained positive demeanor during challenging customer interactions, contributing to a supportive customer experience.
  • Fostered a supportive environment by maintaining positivity in difficult customer situations.

Customer Service Representative

Peckham NPIC
Phoenix
11.2023 - 04.2024
  • Assisted customers with inquiries regarding services and account information.
  • Maintained a positive attitude while handling challenging customer interactions daily.
  • Collaborated with team members to enhance customer satisfaction and service efficiency.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Medical Records Specialist

Hopco Healthcare Performance
Phoenix
02.2021 - 09.2022
  • Organized patient medical records for efficient retrieval and compliance.
  • Maintained confidentiality of sensitive patient information in accordance with regulations.
  • Processed medical record requests from healthcare providers and patients promptly.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Collected, filed, scanned, and retrieved confidential patient information.
  • Performed data entry into electronic health record systems.
  • Monitored progress notes entered into the system by physicians or other healthcare providers.
  • Answered inquiries regarding the status of patient records or their availability.

Education

Associate of Arts -

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
05-2027

High School Diploma -

North High School
Phoenix, AZ
05-1999

Skills

  • Customer service
  • Issue resolution
  • Effective communication
  • Customer feedback analysis
  • Team collaboration
  • Data entry

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Maximus
11.2024 - 02.2025

Customer Service Representative

Peckham NPIC
11.2023 - 04.2024

Medical Records Specialist

Hopco Healthcare Performance
02.2021 - 09.2022

Associate of Arts -

Maricopa Community Colleges, Gateway Community College

High School Diploma -

North High School
Mary Gongora