Mary Magdalene Gonzalez
Glendale
Summary
Dedicated Eligibility Specialist with 4.5 years of experience assessing applications for SNAP, Medicaid, and temporary assistance. Committed to improving client outcomes through effective communication and collaboration with community agencies, ensuring compliance and timely service delivery.
Overview
19
19
years of professional experience
Work History
Eligibility Specialist PSE II
State of Arizona Department of Economic Security
Glendale
01.2022 - Current
- Currently employed as an Eligibility Specialist for the past four and a half years where I am constantly learning and achieving.
- Facilitate meetings and program visits to assist with member/family choices; Complete referrals for assessed/covered services.
- Collaborate with community agencies to provide assistance and support to members and families.
- Write comprehensive progress notes and maintain case records.
- Prepare a variety of reports and complete special projects, as required.
- Assisting individuals and families by phone and in person.
- Provide excellent customer service by phone OR in person to individuals and families facing challenging and personal situations.
- Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Talking to the individuals and families by phone and in person, completing the application process and interview process, by entering data on a computer and accessing multiple screens.
- Adhering to agency standards, measured by metrics, attendance, service levels, accuracy, and timeliness.
- Principles and practices of case management.
- Skill in: Strong written and verbal communication.
- Customer service practices.
- Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Bilingual speaking and listening proficiency in Spanish/English.
- Customer friendly, empathetic and patient.
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
- Developing, evaluating, and maintaining member service plans.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
- Problem identification and resolution.
- Ability to: Work independently and within diverse work teams.
- Organize and manage case load.
- Document case files and information within the required/mandated timelines.
- Maintain confidentiality.
- Evaluate and make appropriate decisions (or determinations).
- Access, maintain, review and interpret information.
Account Manager - Production Control
Precise Metal Products
Phoenix
02.2014 - 04.2020
- Supervise, establish and coordinate the production of schedules in a shop environment.
- Ensure the flow of materials, parts and assemblies within departments to complete in timely manner as per customer instructions.
- Manage subordinate staff in the day-to-day performance of their jobs.
- Ensure that project/department milestones/goals are met and adhering to approved budgets.
- Working with several domestic and oversea customers daily - Honeywell, United Technologies US and Czech Republic, Pratt & Whitney US and Canada and others.
Medical Receptionist
Dr. Jerome Cohn DPM
Phoenix
08.2007 - 02.2014
- Answering multiple phone lines and filing charts.
- Scheduling for multiple doctors and facilities - meeting and greeting clients.
- Insurance verification, arranging couriers and sorting and distributing post.
- Checking in patients and collecting copays and balancing tills end of day.
Education
High School Diploma -
Chaparral High School
Scottsdale, AZ05-1990
Skills
- Microsoft Office proficiency
- Excel data management
- Typing accuracy
- Basic computer literacy
- Fluent in Spanish
- Critical thinking
- Problem solving
- Effective communication
- Adaptability
- Organizational skills
- Team collaboration
- Interpersonal skills
References
References available upon request
Timeline
Eligibility Specialist PSE II
State of Arizona Department of Economic Security
01.2022 - Current
Account Manager - Production Control
Precise Metal Products
02.2014 - 04.2020
Medical Receptionist
Dr. Jerome Cohn DPM
08.2007 - 02.2014
High School Diploma -
Chaparral High School