Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Mary Pearson

Clarkdale

Summary

Dynamic Home Care Manager at Harmony Home Care with expertise in care planning and healthcare administration. Proven track record of enhancing client satisfaction and retention through effective scheduling and coordination. Skilled in fostering trust and communication, while implementing innovative solutions for complex cases, ensuring compliance with regulations and safeguarding patient privacy.

Overview

41
41
years of professional experience

Work History

Home Care Manager

Harmony Home Care
06.1996 - Current
  • Served as the positive initial contact with family members (POA) and clients. Identified the clients needs by coordinating with the medicare RN, while ensuring continuity of care.
  • Served as a liaison to create and maintain a strong network of healthcare providers, community resources, and support services to address the diverse needs of clients.
  • Prepared caregivers with the care plan and clients preferences for positive outcomes for clients.
  • Managed 24/7 on-call caregiver scheduling, ensuring adequate staffing levels at all times while minimizing overtime costs.
  • Evaluated caregiver performance regularly, providing feedback and guidance to maintain exceptional service.
  • Improved client satisfaction through regular home visits, adjusted the home care plan as needed, leading to an increase in client retention rates.
  • Fostered trust and strong relationships with clients and families, during challenging times. Communicated regularly with clients' families to provide updates, supported family members in understanding their loved one's needs, addressed concerns and provided necessary resources.
  • Managed cases efficiently, ensuring proper documentation and timely communication with all parties involved.
  • Handled complex case management situations, implementing innovative solutions to provide the best possible outcome for clients.
  • Ensured compliance with federal and state regulations, maintaining accurate records and documentation throughout the case management process.
  • Reinforced universal precautions and infection control to all staff.
  • Safeguarded patient privacy by adhering to HIPAA regulations and implementing strict confidentiality protocols within the organization.
  • Recruited and hired new staff as needed.
  • Processed Long Term Care policies.


CNA

Staffing Partners Inc.
08.1994 - 04.1996
  • Highly adaptable to different hospitals and departments including ICU, CCU, Med-surg, pediatrics, hospice, psychiatric and neurology. Highly organized and efficient, enjoyed working with a variety of different teams.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients and staff in highly stressful environments.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Able to get tasks done quickly and accurately.
  • Prevented cross-contamination by upholding infection control and prevention policies.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress and reported findings to staff.
  • Followed directions of licensed nurses to administer medications and treatments ensuring adherence to safety protocols.

CNA

Help Unlimited
10.1984 - 05.1994
  • Found that working directly with a home care client had a inspirational impact on peoples quality of life.
  • Prepared a 22-year-old head trauma patient for a higher degree of independence through physical therapy and speech rehabilitation which we reinforced at home. The root cause of her behavioral problems was partially induced by guilt because she was driving with a friend in the car that she was driving. When she awoke from the coma she found out that and her friend died. Suggested to her parents the need for therapy. At the end of our work together, we formed the fist head trauma chapter in Ventura County and she was able to live independently.
  • Encouraged a 27-year-old with peritoneal dialysis, diabetic, renal diet and helped her to prepare for a kidney transplant at UCLA Medical Center. Facilitated her through her grieving process by creating a positive supportive environment, establishing trust while advocating open communication. with empathy and active listening skills.
  • Assisted several quadriplegics with all ADL's. Many of them were new injuries and young, I became proficient at finding their motivation, coaching and helping them to adapt.
  • Helped a 6 year old boy with patterning for his neurological function. Enhanced his life by creating innovative fun therapeutic puzzles and games that were approved by the physical and occupational therapist. This felt like play to him and his depression improved dramatically.
  • Multiple dementia, rehabilitation, post-stroke, hospice cases.

Education

Associate of Science - Nursing

Ventura College
Ventura, CA
08-1992

Skills

  • Care planning
  • Healthcare administration
  • Scheduling and coordination

Accomplishments

  • Dynamic, positive, healthy and enthusiastic.
  • Have forged strong relationships with the Health Care Community and those that serve the Verde Valley by fostering relationships and collaboration.
  • Maintained an impeccable company reputation with decades of service.
  • Created the Harmony Guide to Health Care Services available at www.chooseharmony.com it contains all of the support services in the Verde Valley.
  • Supervised team of 40 staff members.
  • I leave every situation knowing that I have elevated others.

Affiliations

  • Better Business Bureau

Languages

English
Full Professional

Timeline

Home Care Manager

Harmony Home Care
06.1996 - Current

CNA

Staffing Partners Inc.
08.1994 - 04.1996

CNA

Help Unlimited
10.1984 - 05.1994

Associate of Science - Nursing

Ventura College

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Mary Pearson