Mary Wakunguma
Phoenix
Summary
Health professional prepared to bring high level of care and efficiency to team. Extensive experience with patient care and administrative tasks, contributing to seamless workflow. Valued for collaborative teamwork and ability to adapt to changing healthcare environments. Proficient in patient communication and clinical support.
Overview
13
13
years of professional experience
Work History
Advanced Health Assistant
Accolade, Inc.
10.2018 - Current
- A trusted advisor for client's healthcare needs
- Understanding clients needs by being an active listener and communicator
- Support clients by helping to translate their benefits package and care plans in a way that they can take appropriate actions
- Working on behalf of the clients for their health care needs with others (vendors, carriers, providers,etc.)
- Influence care by educating clients, providing options, and assisting with navigating the healthcare system.
- Assist with improved health and financial outcomes
- Leverage technology and internal resources to provide data-driven and fact-based information focused on getting to best results for clients
- Support members across multiple customers/accounts.
- Aptitude for critical thinking/problem solving
- Proven track record of resolving members needed via digital communication.
- Ability to articulate resolutions, and interventions via digital application.
- Handle member escalations from my peers and supervisors
- Engaged directly with my peers through a communication tool to assist with member specific questions, to help close any knowledge gaps.
Server
villa Hermosa Retirement Community
01.2013 - 10.2018
- Collaborate with a team of 38 employees to complete food orders in timely manner
- Provided clients with positive dining experience
- Assisted with activities of front and back operations in restaurant
- Multi Tasked several customers at once in a calm manner
Intern
Catholic Community Services
03.2017 - 05.2017
- Assisted in enrolling children into school grades k-12.
- Case management
- Data Entry
- Facilitated the distribution of food to families in partnership with the community food bank
- Assisted in booking/attending immunization appointments for children
- Aided in the implementation of a food pantry
Preceptor
University of Arizona
08.2016 - 12.2016
- Assisted in classwork activities
- Aided in grading and management of classwork Education
Education
Bachelors of Science - Public Health
University of Arizona
Tucson, AZ08.2017
Skills
- Proficient in Microsoft word, PowerPoint, Excel, and scholarly search engines
- Problem-solving, teamwork, attention to detail
- Time management
- Critical thinking skills
- 7 years of customer service
- Able to quickly embrace new ideas and methods
- Patient care coordination
- Excel in team and individually settings
- Analytical skills
- Patient confidentiality maintenance
- Documentation and reporting
- Strong communication skills
Timeline
Advanced Health Assistant
Accolade, Inc.
10.2018 - Current
Intern
Catholic Community Services
03.2017 - 05.2017
Preceptor
University of Arizona
08.2016 - 12.2016
Server
villa Hermosa Retirement Community
01.2013 - 10.2018
Bachelors of Science - Public Health
University of Arizona