Mary Alice Nuanez
Phoenix
Summary
Customer service professional with extensive experience at Stanley Steemer, specializing in complaint resolution and customer satisfaction enhancement. Demonstrates strong communication and conflict resolution skills, effectively identifying upselling opportunities to drive sales and build customer loyalty. Proficient in Microsoft Office, excelling in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Stanley Steemer
Phoenix
05.2022 - Current
- Managed incoming customer calls, delivering accurate and complete information promptly.
- Resolved customer complaints through phone and email communication.
- Identified upselling opportunities to enhance product and service offerings.
- Greeted and assisted customers with inquiries regarding products and services.
- Utilized problem-solving skills to address customer issues efficiently.
Guest Advocate
Target
Phoenix
10.2019 - 10.2021
- Processed payments, returns, and exchanges with precision according to company policies.
- Greeted customers and enhanced shopping experiences through effective assistance.
- Resolved customer complaints professionally, ensuring high satisfaction levels.
- Maintained an organized workspace and efficiently stocked merchandise for optimal presentation.
- Demonstrated strong communication skills with both customers and coworkers.
- Assisted various departments as needed to promote operational efficiency.
- Kept updated on store promotions and advertised items to inform customers.
- Invited guests to join loyalty programs and participate in special promotions.
Education
Associate of Applied Science -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2028
High School Diploma -
St Marys Catholic High School
Phoenix, AZ06-2020
Skills
- Customer service and support
- Effective communication
- Problem solving
- Microsoft Office proficiency
- Team collaboration
- Conflict resolution
- Typing skills
- Data analysis
- Inbound and outbound calling
- Email management
- Payment processing
- Time management
Timeline
Customer Service Advocate
Stanley Steemer
05.2022 - Current
Guest Advocate
Target
10.2019 - 10.2021
Associate of Applied Science -
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
St Marys Catholic High School
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