Maryam Mustafayeva

-Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.

-Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.

-Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.

-Participated in regular training sessions to stay updated on the latest product developments and industry trends.

-Managed high call volumes while providing exceptional customer support and maintaining professional composure.

-Handling inbound calls from customers, assisting with ticket bookings, and answering about flights

- Resolving issues such as flight schedule changes or lost luggage

-Working in a fast-paced environment while adhering to service standards.

-Assisted passengers with special needs, providing personalized support and accommodations for a comfortable travel experience.

- Manage sales operations for airline tickets and ancillary services within the airport premises

-Compiled sales reports

-Provided exceptional customer service, addressing concerns and resolving issues promptly.

-Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.

-Ensured compliance with corporate policies regarding employee safety during business travels.

-Arrangement of business and leisure trips for customers

-Researching best travel options and destinations

-Preparing and submission of sales reports to Accounts Department

-Handled customer relations issues, enabling quick resolution, and client satisfaction.

-24/7 emergency support

-Arrangement of business and leisure trips for customers

-Researching best travel options and destinations

-Preparing and submission of sales reports to Accounts Department

-24/7 emergency support

-Visa support

-Hotels/cars booking via GDS