Maryam Nuruzade

- Coordinating the project of Virtual PBX

- To ensure that clients receive assistance with the technical aspects of products or services.

- Hiring and gathering a team for providing support to customers

- Training support staff

- Working with company-owned ticket system; receiving customer's questions and directing them to the technician staff

- Handling roughly 30-40 tickets daily

- Providing guidance for problems and questions

- Assessing support statistics and preparing detailed reports on the findings

- Delivering performance evaluations and following the disciplinary process according to company policy.

- Ensure to periodically measure of communication delivery methods value to assure processes are effectual as well as cost-efficient.

- Manage all communications vendors.

- Overseeing and evaluating the team's ongoing training efforts.

- Responsible for planning and developing sales strategy for a single product and group of products.

- Setting up monthly targets and achieving them.

- Working with tickets by answering and solving the queries of B2B clients.

- Correspondence with the aid of Email and talks with partners from other countries.

- Creating a client database, development, and presentation of business proposals.

- Ensure the CRM system provides an effective sales funnel

- Determining the demand and opening new General English and IELTS classes, organizing schedules for both tutors and students, providing services of billing, monitoring consistency during the whole program, and reporting daily activities to leaders in the CRM system.

- Automotive, Law, Business, IT, Medical, Navy, Marketing, Agriculture, and other fields

- Editing and Proofreading the daily materials

- Creating a glossary for teamwork

- Acting as Project Manager of the translation of “The Beekeeper’s Handbook” by Diana Sammataro to Azerbaijani

- Working with Cat Tools

- Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy