Maryam Nuruzade

- Directed a customer service team by overseeing daily operations, performance management, and career development.

- Established and managed performance metrics on built-in CRM software, consistently maintaining a team Customer Satisfaction score above 95%.

- Spearheaded the implementation of a new CRM feature, enhancing the team’s ability to track customer interactions and identify potential expansion opportunities.

- Responsible for planning and developing a sales strategy for a single product and a group of products.

- Trained and coached the Customer Service team on product knowledge and consultative selling techniques.

- Managed a portfolio of 25+ high-value key accounts, serving as the primary post-sales relationship owner and customer advocate to ensure long-term satisfaction and loyalty.

- Directly contributed to revenue expansion by proactively identifying and securing upsell and cross-sell opportunities.

- Collaborated with team members to maintain high-quality service standards during the Azerbaijan Grand Prix

- Managed and maintained a dedicated venue to ensure an exceptional experience for the spectators

- Assisted in training newcomers and volunteers about work procedures.

- Delegated daily tasks and responsibilities among volunteers, implementing a systematic method of performance monitoring to ensure proper job execution and quality during operating hours.

- Assisted customers with inquiries and product information effectively.

- Maintained accurate records of customer interactions and transactions daily.

- Collaborated with team members to resolve complex customer issues promptly.

- Utilized company software to track support requests and monitor progress efficiently.

- Drove retail or service sales by actively engaging customers, assessing needs, and presenting tailored product solutions.

- Achieved and consistently exceeded monthly sales targets

- Led sales team to promote language courses to diverse clientele.

- Collaborated with marketing to create promotional materials for language programs.

- Implemented CRM systems to streamline customer interactions and track inquiries.

- Organized workshops and events to showcase language offerings, and engage potential clients.

- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

- Automotive, Law, Business, IT, Medical, Navy, Marketing, Agriculture, and other fields

- Editing and Proofreading the daily materials

- Creating a glossary for teamwork

- Acting as Project Manager of the translation of “The Beekeeper’s Handbook” by Diana Sammataro to Azerbaijani

- Working with Cat Tools

- Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy