Maryam Teyyubzade

IT infrastructure of company consists of more than 1500 computers and peripheral office devices in a domain controlled environment.

Network is accessible through proxy server (Kerio Control), physical firewall devices and also via private APN provided by local carriers.

My key responsibilities:

• Providing technical assistance for questions and problems received by Helpdesk ticketing system.
• Diagnosing, analyzing and resolving problems in company-owned computer systems, networking devices, surveillance systems.
• Remotely accessing employees’ devices to make changes and fix problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Creating, managing and organizing relative Active Directory Organizational Units.
• Monitored systems in operation and quickly troubleshot errors.
• Assisted with updating technical support best practices for use by team.

• Provided detailed end-user troubleshooting and desktop support.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified, and repaired software and hardware to resolve technical issues.