Mary Jane Michael
Tucson
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking employee with good customer service skills, can multitask, and uses time wisely while working. Although only had one job, was able to hold it down for two years and gain the title of being a team trainer within 6 months of working. Skilled in working under pressure, and adapting to new situations and challenges. Always willing to help team members with anything needed.
Overview
3
3
years of professional experience
Work History
Cashier Trainer
Kentucky Fried Chicken
Anigua
06.2021 - 08.2024
- Trained new cashiers on register operations and customer service protocols.
- Developed training materials for effective cash handling and transaction processing.
- Provided ongoing coaching to improve team efficiency and service quality.
- Resolved customer complaints while maintaining a positive dining experience.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Performed other duties as assigned by upper management.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
Education
Bachelor of Science - Applied Humanities
University of Arizona
Tucson, AZ05-2028
High School Diploma -
George Washington High School
Mangilao 06-2023
Skills
- Organized and able to multitask efficiently
- Has experience in customer service
- Able to work under pressure
- Always looking to learn new things
- Use time wisely by looking for things to do
- Fluent in English
- Dependable and effective team player
- Able to learn and retain information quickly
- always willing to help and support teammates
Timeline
Cashier Trainer
Kentucky Fried Chicken
06.2021 - 08.2024
Bachelor of Science - Applied Humanities
University of Arizona
High School Diploma -
George Washington High School
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