MARY "LACEY" BORGMAN
Phoenix
Summary
Dynamic professional with extensive experience in cash handling and customer service at American Greyhound Racing. Proven ability to train staff and enhance team performance while ensuring compliance with standards. Recognized for exceeding sales targets and effectively resolving customer issues through strong communication and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Paraprofessional
Greenway High School
Phoenix
08.2023 - Current
- Supported students with individualized learning plans to enhance academic success.
- Monitored student behavior and engagement during class to ensure a positive learning environment.
- Facilitated communication between students and teachers to clarify instructions and expectations.
- Organized and maintained classroom resources and supplies for efficient use.
- Assisted teachers with daily classroom activities and instructional materials preparation.
- Implemented strategies to accommodate diverse learning needs and styles among students.
Teller
Turf Paradise Horse Racing
Phoenix
01.2018 - Current
- Provided exceptional customer service and maintained a welcoming atmosphere.
- Audited and balanced cash drawers before and after my work day, which also included a daily audit of main safe.
- Correctly filled out daily balancing sheets, audits, and form paperwork, then forwarded to district office.
- Responsible for the selling and cashing of all mutual tickets, with the ability to handle transactions quickly and accurately using cash register.
- Worked as a team player and always willing to help in all areas of the company.
Teller
Parkway Bank
Cave Creek
01.2017 - 01.2018
- Provided highest standards of customer service, communicating effectively to answer inquiries, handle transactions, and resolve any problems.
- Processed a variety of transactions, averaging over 700 transactions monthly.
- Applied knowledge with Branch EOD balancing, ATM/Coin/Vault balancing, SDB, Branch Capture, Synergy, Wires, CTRs, Supply Order, and EOM reports.
- Multitasked time sensitive responsibilities accurately and efficiently.
- Cross-trained in duties required to run effective Teller Line as necessary.
Supervising Lead Teller
American Greyhound Racing
Phoenix
01.2005 - 01.2017
- Acted as Supervisor at off-track betting site, overseeing cash handling and daily balancing sheets ensuring highest standards of efficiency.
- Provided exceptional customer service, addressing client needs and resolving any arising issues.
- Performed reconciliation of daily bank deposits accurately.
- Processed necessary ordering and inventory for company supplies.
- Generated monthly reports for company management to facilitate planning.
- Perform staff scheduling for multiple locations, ensuring necessary coverage, and provided extensive training for new employees following best practices.
Reservation Agent
Alliance Reservations
Phoenix
01.2003 - 01.2005
- Handled inbound and outbound calls, addressing customer needs and communicating effectively to achieve goals.
- Provided highest quality customer service, addressing needs and resolving any problems, assisting guests with reservations according to unique requirements.
- Exceeded monthly company sales targets and expectations effectively.
- Assisted with mail room processes knowledgeably.
Education
GED -
Rio Salado College
04-2023
Skills
- Cash handling and recordkeeping
- Communication skills
- Staff training and development
- Team scheduling and organization
- Standards compliance
- Multitasking and problem-solving
Certification
IVP Fingrprint
Timeline
Paraprofessional
Greenway High School
08.2023 - Current
Teller
Turf Paradise Horse Racing
01.2018 - Current
Teller
Parkway Bank
01.2017 - 01.2018
Supervising Lead Teller
American Greyhound Racing
01.2005 - 01.2017
Reservation Agent
Alliance Reservations
01.2003 - 01.2005
GED -
Rio Salado College