Mashelle Kienzl
Marana
Summary
Dynamic professional with a proven track record at Lake County Government Ross Twp. Assessors Office, excelling in multitasking and organization. Demonstrated expertise in Microsoft Excel and exceptional verbal and written communication skills. Increased departmental efficiency through innovative process improvements. Known for adaptability and a high-energy attitude, adept at managing complex schedules and prioritizing tasks effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Deputy
Lake County Government Ross Twp. Assessors Office
04.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Residential Field Work Deputy
Nexus Tax Solutions
07.2015 - 04.2018
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Merrillville High School
Merrillville06-1998
Skills
- Negotiation tactics
- Risk assessment
- Multitasking and organization
- Conflict resolution
- Time management
- Report writing
- Verbal and written communication
- Decision-making
- Record keeping
- Analytical thinking
- Scheduling
- Prioritization
- Microsoft Excel
- Adaptability and flexibility
- Multi-line telephone operations
- High-energy attitude
- Computer proficiency
- Problem-solving
- Microsoft outlook
Certification
Level 3 Assessor/Appraiser Certification
Timeline
Residential Deputy
Lake County Government Ross Twp. Assessors Office
04.2018 - Current
Residential Field Work Deputy
Nexus Tax Solutions
07.2015 - 04.2018
Level 3 Assessor/Appraiser Certification
High School Diploma -
Merrillville High School
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