Mason Howard
Glendale
Summary
Dynamic professional with extensive experience at Starbucks and Culver's Restaurant, excelling in employee training and customer service. Proven track record in enhancing team performance and satisfaction through effective coaching and a customer service excellence program. Skilled in health and safety compliance, fostering a productive and safe work environment.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
Phoenix
09.2021 - Current
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas, and making orders.
- Assess training needs through surveys, employee interviews, or focus groups.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Followed health, safety and sanitation guidelines to pass state inspections.
Manager
Culver's Resturant
Morris
06.2018 - 08.2021
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed employee performance and provided ongoing feedback and coaching to improve performance.
- Led a team of 15 employees, ensuring high productivity and excellent customer service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
High School Diploma -
Coal City High School
Coal City, IL05-2021
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix ArizonaSkills
- Employee training
- Customer service
- Team building
- Product knowledge
- Inventory management
- Health and safety compliance
Languages
English
Native/ Bilingual
Websites
Clubs
- Member of the Future Health Care Admin Club at GCU
Timeline
Barista Trainer
Starbucks
09.2021 - Current
Manager
Culver's Resturant
06.2018 - 08.2021
High School Diploma -
Coal City High School
Bachelor of Science - Health Care Administration
Grand Canyon University
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