Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mason Shroth

Phoenix

Summary

Dynamic and results-driven professional with experience as a Ct Manager at Chipotle, excelling in inventory control and customer satisfaction. Proficient in Microsoft Office and skilled in communication, I effectively resolved complex issues while fostering teamwork and enhancing operational efficiency. Committed to maintaining high standards and ensuring compliance with safety regulations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ct Manager

Chipotle
01.2024 - Current
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Worked hard and collective in stressful situation

Lifeguard

KTR Family Action Sports Center
06.2023 - 12.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured safety by vigilantly monitoring trampoline area and enforcing rules.
  • Monitored safety of guests in and around trampolines/ skatepark
  • Provided friendly customer service to guests and addressed concerns.
  • Make sure everyone had a safe and fin experience

Host

Islands Restaurants
02.2022 - 01.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Crew Member

Culver's Restaurant
03.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

North Canyon High School
Phoenix, AZ

Skills

  • Proficient in answering multi-line phone systems, directing calls, and managing client inquiries
  • Skilled in scheduling appointments, managing calendars, and coordinating office communications
  • Strong typing and computer skills (Microsoft Office Suite, Google Workspace, or escrow software like SoftPro/ResWare if applicable)
  • Skilled in communication
  • Took 2 years of bossiness class in high school

Certification

CTE Certified (Career and Technical Education)

Timeline

Ct Manager

Chipotle
01.2024 - Current

Lifeguard

KTR Family Action Sports Center
06.2023 - 12.2023

Host

Islands Restaurants
02.2022 - 01.2023

Crew Member

Culver's Restaurant
03.2021 - 02.2022

High School Diploma -

North Canyon High School

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Mason Shroth