Mason Turnbull
Maricopa
Summary
At Earnhardt Auto Centers, I leveraged my vehicle assessment expertise and exceptional communication skills to enhance
customer satisfaction and retention. By clearly explaining complex repair processes and effectively managing work
orders, I played a key role in developing customer relationships and training new staff, demonstrating a strong work ethic
and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Automotive Service Manager
Express Oil Change & Tire Engineers
Tempe, AZ
10.2025 - Current
- Performed detailed evaluations of vehicles to identify maintenance needs and enhance operational efficiency.
- Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow.
- Maintained a calm demeanor and professional attitude while managing stressful scenarios.
- Utilized strong communication abilities to enhance team interactions and shop-flow.
- Supported team members in managing multiple tasks effectively and maintaining organized workflows.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Automotive Service Advisor
Earnhardt Toyota
Mesa, AZ
10.2021 - 09.2024
- Utilized dealership management software to track service orders, and generate reports.
- Advised customers on service options, promoting additional services based on vehicle needs and warranty requirements.
- Developed strong relationships with clients, resulting in increased customer satisfaction and loyalty.
- Trained new staff on service processes and customer interaction protocols for improved team performance.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Education
High School Diploma -
East Valley High School
Mesa, AZ05-2021
Skills
- Service writing
- Customer satisfaction
- Parts ordering
- Customer relations
- Scheduling
- Employee evaluation
- Labor estimating
- Preventative maintenance
- Teamwork
- Problem-solving
- Customer service
Timeline
Automotive Service Manager
Express Oil Change & Tire Engineers
10.2025 - Current
Automotive Service Advisor
Earnhardt Toyota
10.2021 - 09.2024
High School Diploma -
East Valley High School