Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mason Wilk

Phoenix

Summary

Ambitious Inside Sales Representative accomplished at cultivating customer relations and building loyalty by resolving issues and ensuring timely delivery of high-quality solutions to maximize customer satisfaction and drive future sales. Adept at processing orders, addressing inquiries, and providing exceptional service. Seeking to continue a career with Trane as an Account Manager while leveraging my customer relationships and experiences to expand market share.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inside Sales Specialist

Trane Technologies
03.2023 - Current
  • Promoted superior customer experiences by addressing concerns, providing tailored recommendations based on customer need, demonstrating empathy and resolving problems swiftly
  • Facilitated smooth project order transactions by close attention to detail
  • Participated in multiple site visits with account managers to strengthen customer relationships and gain customer perspectives on Trane processes and programs
  • Assessed job specifications and provided product solutions including application and pricing recommendations.
  • Collaborated with product and project managers to expand my knowledge Trane's sales operations and product offerings.

Dealer Order Management

Trane Technologies
10.2022 - 03.2023
  • Maintained minimal errors with consistent and detail oriented order completions.
  • Provided exceptional services, created customer relations through pleasant experiences and created strong relationships with fellow team members.
  • Expanded product knowledge at an accelerated rate to understand and provide alternative product solutions.
  • Accepted numerous customer inbound calls and emails daily at a fast pace to decrease wait times and guarantee customer satisfaction.

Assistant Manager

Harkins Theatres
05.2016 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving concerns promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

High School Diploma -

Willow Canyon
Surprise, AZ
05-2015

Skills

  • Customer Relationship Management
  • Project/order Processing and Management
  • Comfortsite
  • Siebel
  • Issue Resolution
  • Product Knowledge
  • Attention to Detail
  • Effective Communication
  • Problem-Solving
  • Time Management

Certification

  • Mitsubishi Application/Installation Class

Timeline

Inside Sales Specialist

Trane Technologies
03.2023 - Current

Dealer Order Management

Trane Technologies
10.2022 - 03.2023

Assistant Manager

Harkins Theatres
05.2016 - 11.2021

High School Diploma -

Willow Canyon

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Mason Wilk